Honest eBay Trader?
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Post Posted: Fri Jan 06, 2006 1:03 pm 
 

Hi All,

I recently bought a JG map set on eBayer from a seller called 'fencert'.  I have some issues with the order, which the seller seems unwilling to address. Is this guy reliable/honest?

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Post Posted: Fri Jan 06, 2006 2:03 pm 
 

Alan will defend him to the hilt. I would've said AOK but for a slight problem a couple of auctions back.
Terry is signed-up on the board, too, although he hasn't been around, recently; profile.php?mode=viewprofile&u=690

Any particular issues that can be noted in public? (The standard map set or the one with extras like the M Modron?).

  

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Post Posted: Fri Jan 06, 2006 4:15 pm 
 

otherworld wrote:Hi All,

I recently bought a JG map set on eBayer from a seller called 'fencert'. I have some issues with the order, which the seller seems unwilling to address. Is this guy reliable/honest?


hey OW

as david says, i will defend terry (fencert) to the hilt. i know him very well and have dealt with him many times, even on very massive orders (and when i say massive i really do mean that). if something is wrong, i am very sure that it really is a misunderstanding. if you have contacted him and there is no reply, it is because he is exceptionally busy. i know for most that isnt an excuse, but i have never known him not to fix something.

if you let me know what the problem is either here or by way of PM, i will help. you can rest assured that anything mentioned to me will be kept in the strictest confidence and everyone here will vouch for me (i hope! :D )

Al



  

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Post Posted: Fri Jan 06, 2006 4:48 pm 
 

otherworld wrote:Hi All,

I recently bought a JG map set on eBayer from a seller called 'fencert'. I have some issues with the order, which the seller seems unwilling to address. Is this guy reliable/honest?


I have purchased form him on eBay and also off it. He was always helpful and when the wrong Tegel map was shipped he went above and beyond to correct the problem quickly. He even told me to keep the wrong map that was initially sent. I purchased one of the SW map sets that he made himself recently and the transaction went well. He did not reply to a message I sent him about some additional maps but that was around a holiday and I forgot all about it until just now. But that being said it was a side deal sent though eBay and perhaps he thought I was trying to do something shadey.


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Post Posted: Sat Jan 07, 2006 6:45 am 
 

Thanks for the info, guys. It's probably just a communications breakdown then. It's nothing serious, just some missing maps from the set, and an issue with shipping charges, but I was concerned about the lack of contact.

I'll try another e-mail.

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Post Posted: Sat Jan 07, 2006 7:04 am 
 

otherworld wrote:Thanks for the info, guys. It's probably just a communications breakdown then. It's nothing serious, just some missing maps from the set, and an issue with shipping charges, but I was concerned about the lack of contact.

I'll try another e-mail.


well if you let me know the details i will have a word with him too....can only help chummer...

Al



  


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Post Posted: Sat Jan 07, 2006 10:14 am 
 

Thanks, Al. I've PMed you with the details.

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Post Posted: Sat Jan 07, 2006 10:37 am 
 

msg received chummer. will have a word first chance i get ok?

Al



  


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Post Posted: Mon Dec 04, 2006 9:31 pm 
 

otherworld wrote:Hi All,

I recently bought a JG map set on eBayer from a seller called 'fencert'.  I have some issues with the order, which the seller seems unwilling to address. Is this guy reliable/honest?


I had to email him too about a small problem with my lot.  It took a while for him to contact me but finally he did and it was resolved.

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Post Posted: Fri May 18, 2007 3:24 am 
 

when the wrong Tegel map was shipped he went above and beyond to correct the problem quickly. He even told me to keep the wrong map that was initially sent.


I've had similar issues with him.  I bought 2 lots from him on Ebay (months apart).  Each time I had to contact him because the lot did not contain the exact items listed.  The count was right, but in each lot some of the items listed had been replaced with other JG items, which interested me less.  

In each instance he eventually made it right.  The first time he shipped the correct items and like the quote above he told me to keep the incorrect ones as well.  The second time he was really hard to get a hold of and I eventually filed an item not as described dispute with Ebay.  He then refunded my full purchase amount and again let me keep all the modules.

He has some really nice items at good prices and he seems honest and very well intentioned, but my impression is that he is either very unorganized or trying to do to many things at once.  I remember that for each botched order his first response was that he was traveling for business and would correct the issue when he returned home.

In short he is worth dealing with, but be prepared for the possibility of a less than smooth transaction.


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Post Posted: Fri May 18, 2007 4:06 am 
 

Papasloth wrote:
I've had similar issues with him.  I bought 2 lots from him on Ebay (months apart).  Each time I had to contact him because the lot did not contain the exact items listed.  The count was right, but in each lot some of the items listed had been replaced with other JG items, which interested me less.  

In each instance he eventually made it right.  The first time he shipped the correct items and like the quote above he told me to keep the incorrect ones as well.  The second time he was really hard to get a hold of and I eventually filed an item not as described dispute with Ebay.  He then refunded my full purchase amount and again let me keep all the modules.

He has some really nice items at good prices and he seems honest and very well intentioned, but my impression is that he is either very unorganized or trying to do to many things at once.  I remember that for each botched order his first response was that he was traveling for business and would correct the issue when he returned home.

In short he is worth dealing with, but be prepared for the possibility of a less than smooth transaction.


He is incredibly disorganized.  You will eventually get what you paid for, but you will pretty much never get exactly what you won/ordered the first time.  That's been my experience through the last few years. Unfortunately I had to stop buying from him because of this (because I would typically want certain specific items and not a random sampling of stuff).

Mike B.


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Post Posted: Fri May 18, 2007 7:10 pm 
 

Papasloth wrote:
He has some really nice items at good prices and he seems honest and very well intentioned, but my impression is that he is either very unorganized or trying to do to many things at once.  I remember that for each botched order his first response was that he was traveling for business and would correct the issue when he returned home.

In short he is worth dealing with, but be prepared for the possibility of a less than smooth transaction.


i have dealt with him a great many times and have spoken to him personally on 100s of occasions. hes a great guy and will always do his utmost for you. however, he DOES have tons of projects on the go and i guess its just a mistake whatever has happened.

Al



  

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Post Posted: Fri May 18, 2007 10:06 pm 
 

Terry (fencert) makes mistakes.  For me, he has always corrected them promptly.

I have spoken with him on the phone several times.  Nice guy.

Mark  8)


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Post Posted: Sat May 19, 2007 1:23 am 
 

I'm in the middle of fixing a muddled transaction with him now.  It took a phone call to get it straitened out.  I'd say all the above posts sum it up pretty good.

By the way he is looking to sell all of his stock and get out of the business.  I believe he will sell it all for $3K.  he says he can provide an inventory.  For those who may remeber, this stock is the stock that Tony Zilz (sp?) was selling on eBay years ago.

I live in the same town as Terry (more or less).  He invited me to drop by and pick through what he has, even if I just want onsies and twosies.  I'm going to pick up some mint installments in the mailer envelopes that he has not been listing on eBay.

  

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Post Posted: Sat May 19, 2007 2:12 am 
 

One would wonder why he has not bothered to list them on Ebay.


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Post Posted: Sat May 19, 2007 2:43 am 
 

FormCritic wrote:One would wonder why he has not bothered to list them on Ebay.


Yep, never knew why either.
The envelopes I think he has remaining are Installment T, Dungeoneer 17, but this has been awhile.

But as others have said, and I know I have before, he is a good guy, and helped me out early on with the site when I talked to him on the phone. And yeah even had a mistake.

ShaneG.


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Post Posted: Sat May 19, 2007 12:21 pm 
 

Plaag wrote:
Yep, never knew why either.
The envelopes I think he has remaining are Installment T, Dungeoneer 17, but this has been awhile.

But as others have said, and I know I have before, he is a good guy, and helped me out early on with the site when I talked to him on the phone. And yeah even had a mistake.

ShaneG.


It strikes me that dealing with Fencert, one would be much better off just talking to him personally and having him pull the items you want/need instead of bidding on his ebay stock.  Seems there would be much less confusion that way.  

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Post Posted: Sat May 19, 2007 1:58 pm 
 

Badmike - since you are local to Terry and I know you sell a lot of JG stuff, I suggested to him that he contact you about selling off his remaining stock.  I hope I didn't over step my boundaries by making that suggestion.  I think he is very motivated to sell, as he needs to clear out his storage area for a new endeavor.

  

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Post Posted: Sat May 19, 2007 9:38 pm 
 

leadjunkie wrote:Badmike - since you are local to Terry and I know you sell a lot of JG stuff, I suggested to him that he contact you about selling off his remaining stock.  I hope I didn't over step my boundaries by making that suggestion.  I think he is very motivated to sell, as he needs to clear out his storage area for a new endeavor.


That's not a problem, I've thought about contacting him for awhile. Honestly, I've thought about it, but his stock would overwhelm me.  The profit margin on JG stuff is pretty low considering, you can only make money on it selling in bulk.  He's got tons of the stuff, and I don't have enough time or space to deal with it.  I sell most Jg stuff very slowly at a low profit margin....not the ideal combination if you want to run a business!!! However, I would love to talk to him....I know Aneoth has been to his place more than once, I wouldn't mind going there and seeing his stock.

I will probably contact him sometime soon however to see if I can make a field trip over there and get a bunch of stuff for my ebay store.  I think the best way to manage is to go over in person and pick out stuff rather than try to win ebay auctions.

Mike B.


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