mbassoc2003 wrote:Yeah, I found that international buyers cannot buy online because you have to e-mail them first with your full order and get a shipping quote to add into the online shop at checkout. I think they could use a better customer experience all round. I know they're small but my understanding is that they do have dedicated staff. Someone should be focussing on getting money in through the door, and that means providing the products you already have to customers waiting to pay for them. TLG seems to be cracking under the strain, and it's not for wont of money. We are lining up to give them money. They just can't get organised enough to take what is being offered. Bigger companies have gone under for such things. They need to watch they don't go the same way.So, I'm curious... Has anyone out there, outside of mainland America, managed to get a copy of CZ:UW mailed to them by TLG?
mbassoc2003 wrote:I have finalised an order to the UK, and the Trolls say they'll ship out this week, so hopefully I'll have a copy by Xmas.
otherworld wrote:So, how did you manage to get 'em to reply to your emails? It's like trying to get blood out of a stone!
mbassoc2003 wrote:Many international phone calls on consecutive days.
otherworld wrote:Well, bollocks to that, I don't want it that much.
mbassoc2003 wrote:It's a very good piece of work. Up there with RA Reloaded. And I'd be willing to bet that if Mongoose do ever republish, they'll butcher the hell out of it. So this boxed set will probably be last decent piece of writing to be published in a while.There is a whole industry full of also rans, but quality is very rare in the industry at present. Don't write this off on account of how hard it is gonna be to get. You may well regret it.
serleran wrote:Steve has a new email address specifically for placing orders. Oddly, it is easy to remember:[email protected]Please try that one. You're doing yourself a disservice if you let this product slip by, and the Trolls aren't helping by making it seemingly more difficult to get than it is. Stupid growing pains.