tacojohn4547 wrote:
Please don't read this as excusing what seems to be very poor customer service, but I do suspect that your orders are coming from a third-party warehouser/distributor/advertising company that handles order fulfilment for a lot of small RPG publishers, not from Goodman Games directly.

Companies like Goodman, Expeditious Retreat Press, Troll Lord Games and others don't each individually have the warehouse and distribution facilities it takes to function as small game publishing companies, but collectively they can keep one or two warehouse & distribution companies busy.  

In this case, between the post-Gen Con chaos and the d20 End is Near Sell-off sales, I'm guessing the wholesale/distributor guys are just swamped.  And it sounds like they're fumbling orders and irritating customers in the process.  Which in turn reflects badly on the publishers.  

Just my 2 cp's worth.

Yeah, I ordered DCC#52 back in August and it didn't ship with my first batch.  I contacted Keith and he had it sent on August 30th.  I still haven't received it yet, but communication with Keith has been great through everything.  I don't need it right away, so I'm not worried.

Hey Joe, nice to see you.

Any truth to the rumors you're looking for more people to do C&C DCCs?

(Had to hijack to ask since I don't go to the GG forums -- just don't have the time.)

goodmangames wrote:
Jason,

We will be sending you a refund for the two missing pieces. In future interactions, should I continue to treat you with the same respect you treat us?


Other folks,

When we have sales, we tend to get slammed with orders and sometimes get backed up. Some customers are willing to put up with a little delay to get a 50% discount, others not so much. Hopefully the discount is worth it.

Joe, we know you guys are busy with the sale.  But I don't think it's too much to ask that the orders are dealt with correctly, and that there be communication. Hell, the delay isn't a problem, anyone here that ordered Bottle City from PPP last year put up with a 6+month wait.  And if PPP had just showed a ounce of willingness to communicate with the product buyers that would have never developed how it did. I guess the point is we expect more from Goodman. Good deals don't equal bad service, at least it shouldn't from a respected company like Goodman.

People will put up with a heckuva lot if they just get straight talk. Anyway good luck with the new line, hope you guys can keep producing the 1st Edition specials....

Mike B.

And as a side note, not sure if anyone saw this, but as of a couple weeks ago there was a copy of the DCC #30 boxed set waiting to be had:

http://www.goodman-games.com/forums/vie ... =20&t=5031

simonmwh wrote:I think its gone. Either that or in my haste to try to look through their website I've missed it.  

Try giving them a call. They frequently have inventory on their shelves that is not on their web site (speaking from experience as I shop there regularly). I'm pretty sure that DCC #30 is still on the shelf waiting to be loved. And they have a lot of other gems that aren't online, either.

goodmangames wrote:
I hate to do it, but if Jason's posts are going to generate thoughts like this, I have to say something. Please read over Jason's posts on this thread, and then read his posts on the Goodman Games forum... and then draw your own conclusions about the nature of what he calls his "polite" emails to my staff. It's generally considered okay for a customer to publicly post his side of story, and it's generally considered unprofessional for a company to publicly post its side of what may have been a very different experience from what the customer stated. So I'm not going to go into detail, nor am I going to quote Jason's private emails to us the way he publicly quotes our private emails to him. But I am going to say: there are a lot of people here saying they had a good experience... and one person saying he had a bad experience... and that customer has a very public history of incendiary comments. At this point it is better for my staff if I refund every order Jason places than expose them to more interaction with him. There are two sides to every story... so please base your conclusions on more than one data point, and feel free to place an order and create your own experience.

It's like Weird Pete's Game Pit in KODT -- "Whitey Morain, you are banned from the premises!"

Look at this as an ebay transaction, not too high a standard to hold a company to. I sent my money in, the item arrived incomplete and very late. I was promised that this would be corrected, but instead a week later the seller has forgotten all about the problem and not shipped the replacement items. So I write again, resend all the information, and then the seller posts negative comments and won't send the items I won.

This is such a familiar experience with shady ebay sellers, but a real shock from an established game company.

As far as what I've written here and on Goodman Games site.

I've complained about the change from the old DCC classic 1e style, and had snarky replies from Joe Goodman. On the Goodman site, since he is the boss and Nome King, he deleted my last reply and posted his own version. Very handy to be able to do that. As far as my other posts on Goodman's site they've all been about what a good deal the end of an era sale is and that people should snap up their old games.

Joe Goodman doesn't like hearing that customers don't like the new style of the DCC covers. Fine.

As far as my posts here, they are the same thing for the most part. I don't like the new DCC covers, and I do like the DCC sale.

But one more thing about my posts here. I don't care for their shipping service.

1) The packaging job is very sub standard. No protection against the elements. No protection against corners being bent or dinged on modules.

I have read the same complaints from other people right here.

2) The shipping time and delays have had a number of people posting wondering where their package has gone to and when it will arrive. I've posted that my first two order came quickly but this last order has been a nightmare.

Now Joe seems to feel that if a customer complains honestly about the service his company provides that they are out to get him. What I wanted was better service and the items I ordered (undamaged).

Well the Soup Nazi says "No Soup For You!" which is fine. I've picked up what I was looking for and was buying to stock up on some collectables. As far as new items from Goodman, well, DCC used to offer up some great soup, Lobster Bisque, Jambalaya... but now they just have chicken noodle, pretty much the same chicken noodle offered by everyone else, the cans certainly look the same. I'm really not too disappointed to miss out on a can of chicken noodle.

I still say, stock up on the Lobster Bisque and the Jambalaya.

Maybe this will get Joe on the ball about shipping times and keeping orders straight. Maybe they will now keep a file on customers with up to date emails and problems with orders. Maybe they will pack their items better so that they are protected from the elements when UPS leaves them on the doorstep or add some kind of protection to keep boxed sets from being caved in or corners dinged.

But I don't think Joe Goodman himself will change. He's right. His products and shipping are perfect. Customers shouldn't complain about late shipping or damaged items, they should pay to have them returned because it is a privilage to buy his games, not a right. His new look for the DCC line is perfect too, and anyone who doesn't like it, "No Soup For You!' (But you've got to offer something more than Chicken Noodle for that to be effective. And Joe, you're no Weird Pete, and I am much more Crutch than Whitey Moran. Is Goodman Games anything like Hard 8 ?)

Joe, if you've got backorders to fill and customers packages waiting to be shipped what are you wasting time here for fighting with me? (And you still owe me money Joey).

JasonZavoda wrote:
Was that the list price? I think it's going to be a real gem of a collectable, but they don't do paypal so that left me out when Joe brought it up on the Goodman site.

Yup, that was the original list price.

HermitFromPluto wrote:Hi everyone, I am new to this thread and DCC, just wondering if there is any value difference between the (old?) lasso logo and newer circular logo on the DCC items? Thanks!

Hello Hermit!

Not particularly, unless you are just a completist.   More value (or interest) is assigned different covers for different printings (ex: DCC #1 has several different covers) than the lasso vs non-lasso versions.

Mike B.

JasonZavoda wrote: ...
Well the Soup Nazi says "No Soup For You!" which is fine. I've picked up what I was looking for and was buying to stock up on some collectables. As far as new items from Goodman, well, DCC used to offer up some great soup, Lobster Bisque, Jambalaya... but now they just have chicken noodle, pretty much the same chicken noodle offered by everyone else, the cans certainly look the same. I'm really not too disappointed to miss out on a can of chicken noodle.
...

I'm curious about your whole soup analogy here.  Given that the look of the cans have changed, in what way does this affect the soup inside?  How does the change in cover design affect the quality of the adventure itself?  Are you saying because they are now written for 4E they are not as good, or are you saying they are not as good because the writing has somehow changed for the worse to go along with the new look?

For the record I don't exactly like the new look either, but apart from the mechanical and design philosophies of 3E vs 4E I don't see the adventure quality necessarily being different.  i.e. if they were bad modules under 3E they are still going to be bad modules under 4E, and likewise if they were good modules then they are probably still good modules now regardless of the cans they come packaged in.  How are they now the same chicken noodle offered by everyone else?  The game has changed that is for sure but it is the same stable of authors writing for their Aerth campaign setting, that hasn't changed.  They are just not 1E collectible (if they ever were that) as they used to be with the old cans.  Personally I bought the old DCCs because I thought they were some really good adventures (for the most part) AND I liked the way they were presented in a very reminiscent 1E style.  Now that half that equation is different it is a good excuse to stop buying them.  Truth be told even if the look remained the same I would have chosen #52 as the cutoff and stopped there.  The market has changed since DCC first started coming out, with some smaller publishers putting out their 1E creations.  True most of it is print on demand, but that wasn't even an option before.  In 2002  Idylls of the Rat King looked very 1E, now in 2008 there are real 1E modules to purchase if you want that sort of thing.

Cheers!