PBurdick wrote:"An Acaeum member who works for Troll and Toad contacted me and apologized to me. He also expedited Troll and Toad sending me a free copy of the item in question. He's working on the problem but these kinds of things keep happening. I emphathize with him because I too work in a job where other people sometimes make me look bad."Who was that Troll and Toad Employee? Did you get back to him and tell him the product was damaged?
FormCritic wrote:Yesterday, a nice, new copy of Eldritch Sorcery, by Necromancer Games, popped up on Ebay with an attractive Buy-It-Now. I've been looking out for exactly this item for some time. I jumped on it.I used the credit in my PayPal account to purchase Eldritch Sorcery. The seller was...yes...Troll and Toad.
NMilty wrote:Anybody have a good contact for Troll & Toad? I placed an order with them ( I know it was a bad idea :oops: ) and some books arrived in less than supposed to be Near Mint Condition. I have called 3 times and emailed 4 times and have received no response. I placed the order directly through them, so I can't file with Ebay. Anybody know someone that can help me?Thanks,Neal
beasterbrook wrote:I wouldn't be surprised at that.. someone has to find out which transaction, its takes time etc to happen at their end etc..Which reminds me of a funny story.. I once bought a large tent and it came in a rather large bag, walking out of the store I of couse just chucked the receipt in the bin (no bits of paper in the pocket).. got home and the zip just burst, so I rang them up and said I would like to change it over as I had just bought it (and there was a huge pile of tents.. literally) , no I didn't have the receipt but I was just there.. "sorry we can't exchange unless you have a receipt as proof of purchase".. "I tell you what, I'll ring my credit card company and cancel the transaction, when you see the money refunded to me then you'll know its me and you can give me a call".. "would you like to come in now and change the tent over sir?" "Sure that sounds great"Brette:)