Ebay about to shoot itself again
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Post Posted: Thu Mar 11, 2021 7:02 am 
 

Is it true that sellers end up paying fewer fees this way?  If that’s true, where’s the rub (unless you need the money from the sale to afford shipment)?

  

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Post Posted: Thu Mar 11, 2021 7:12 am 
 

Skullhammer wrote in Ebay about to shoot itself again:Is it true that sellers end up paying fewer fees this way?  If that’s true, where’s the rub (unless you need the money from the sale to afford shipment)?

Is there any way the payment can not turn up, be withdrawn by the seller, etc.? Hello, eBay, I made a mistake.... My son bought something and he didn't have the right to.... Someone hacked my account and ordered something.... And you haven't received the payment from eBay but you shipped the product and it doesn't get returned to you. Therefor you don't have your item but also eBay haven't paid you any money for it?

Can that happen? Or are you guaranteed to get paid if you ship without waiting for funds?
Like if it's $20 who gives a F, but what if it's $50 or $100?


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Post Posted: Thu Mar 11, 2021 11:25 am 
 

You pay fractionally less fees as eBay fee has gone up but it’s slightly less than the old fee of eBay + PayPal’s cut
So you make a few cents/pence per £10$. The benefit of no longer being paid via PayPal isn’t worth it i personally believe. I’d rather pay a couple of pence more per sale and have it that afternoon. Weirdly, anything I buy still goes via PayPal and comes out my bank a few days later so that hasn’t changed.

The delay in receiving money from sales is an average of 4 days I find. Monies have arrived each time, but I’m presuming there’s no chance of bailing out by the buyer in those days. It’s also worth noting that all costs are taken there and then. You don’t have the eBay sale done, PayPal charges and later that month get a sellers invoice for £50 because of everything you sold.

Personally I still don’t ship until the money is with me, but I get it all packaged and ready.


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Post Posted: Thu Mar 11, 2021 11:55 am 
 

I never used to mind the monthly bill for listing and sales fees.

I did have a chargeback once, which came with a £15 chargeback fee as well as the removal of the funds, but on the basis that I shipped it and could prove that it had been delivered, and the claim was that it was an unauthorised purchase, I was covered by PayPal's Seller Protection and other than time, didn't lose out at all.

So this is a move to shut down PayPal then and handle the transactions themselves? Of course if you do not transact through PayPal you do not get any Seller Protection either.


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Post Posted: Thu Mar 11, 2021 6:28 pm 
 

mbassoc2003 wrote in Ebay about to shoot itself again:Is there any way the payment can not turn up, be withdrawn by the seller, etc.? Hello, eBay, I made a mistake.... My son bought something and he didn't have the right to.... Someone hacked my account and ordered something.... And you haven't received the payment from eBay but you shipped the product and it doesn't get returned to you. Therefor you don't have your item but also eBay haven't paid you any money for it?

Can that happen? Or are you guaranteed to get paid if you ship without waiting for funds?
Like if it's $20 who gives a F, but what if it's $50 or $100?


Good points.  I always felt protected under PayPal (as both a buyer and a seller).  I believe the buyer still has to first work with the seller directly for refunds, rather than working directly with eBay.  This should protect the seller in the cases that you mentioned.  I’d be interested to see if eBay provides the same level of financial protection as PayPal did, in fringe cases.

  

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Post Posted: Fri Mar 12, 2021 3:03 pm 
 

One pretty famous (on eBay anyways) case in the UK was a buyer bought a headlight for his car and when it arrived confirmed to the seller that it arrived in perfect condition and that he was really happy with it. He took it to a garage and had them fit it to his car. A month later realised there was water getting into it and took it back to the garage. The garage said it was faulty and organised buying a replacement, and the buyer sent the 'faulty' headlight back to the seller and eBay awarded a full refund.

The headlight had been damaged during installation by the garage. Screwing it in place it had been overtightened and the plastic shell had cracked from the screw port into the light bowl. The garage hadn't confessed this to the buyer, and of course the seller had a full set of photos to prove the condition and the packaging it had been shipped in.

Summary - Under distance selling rules in the UK you are entitled to a full refund from eBay for anything you buy anywhere in the world. Regardless of why you don't want it. The seller sucks it up. So long as I send back the same product I bought, and don't swap it or send back a brick in a box, I can scratch it, smash it, soak it in water, or tear it in half. I am entitled to a full no questions asked refund and it is up to the seller to wear the costs. If I'm the buyer I get a full refund.

What eBay said to the seller was, firstly he should factor in losses like this to his business model, and it's not their problem if he's not doing that, and secondly he should try to sell it on eBay again, now that it is damaged and illegal to sell for fitting to a car.


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Post Posted: Sat Mar 13, 2021 11:37 pm 
 

its isn't a Ebay problem though.. this is a UK "distance selling rules" problem.. and a problem if you sell that way under any platform


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Post Posted: Sun Mar 14, 2021 5:58 am 
 

beasterbrook wrote in Ebay about to shoot itself again:its isn't a Ebay problem though.. this is a UK "distance selling rules" problem.. and a problem if you sell that way under any platform

Yep, and the countries in Europe have the same laws on the books or in the pipeline. Add to that the laws now regarding the payment of tax on things you send to the UK, and the same laws coming onstream in Europe, and you have an environment where a non-European seller can only sell to Europeans through eBay or Amazon, shipping through those companies, and wearing all the responsibilities and costs of any customer who gets buyer's remorse. A truly fucked up situation that will is starting strong here in the UK and will take a year or so to play out across Europe.

However, there is no reason why eBay have to refund the buyer where the seller can prove fraud on the part of the buyer. There is no reason why the eBay cannot take photos from the seller showing an book in mint condition being packed and sealed, and photos from either the seller or the buyer of the book being returned torn and dogeared, and say to the buyer, we are not refunding on grounds that you did not return the goods in the condition in which they were received (which is what the law says) and say to the Buyer, if you want to dispute this, take the seller to court.

eBay is in the wrong here for not supporting sellers in implementing the law as written.


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Post Posted: Sun Mar 14, 2021 9:13 am 
 

mbassoc2003 wrote in Ebay about to shoot itself again:However, there is no reason why...


Rules of grammar, that's why.

  

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Post Posted: Sun Mar 14, 2021 10:36 am 
 

:oops:  Yeah. That should read, 'no reason why eBay shouldn't refund the seller when the seller can prove fraud...'

Either way, eBay are taking the position that the buyer has the right to damage the sellers goods and defraud the seller if he wants a refund, and the seller can go sell somewhere else if he's got the problem with that. The only person who can lose money is the seller. From a buyer's perspective its fantastic. You can write 'no returns' all you like. If the buyer is in the UK, and soon in Europe also, you give full refunds whether you like it or not. Same with Amazon. Better of doing private sales if its something pricey.

Still, it was good while it lasted. I did alright out of the eBay thing. Never made any real money, but enjoyed it and got to read a lot of things I'd otherwise not have read.

I wonder how Cougie/FairyPrincess whatever he's calling himself now is doing in the new world of everyone is entitled to refunds on low quality poorly described product?

I think international sellers still have a bit of an advantage in that they are selling things we can't buy over here, so the buyer must really want what they're buying to have it shipped in from the US and pay the shipping cost. Presumably more thought given to the purchases and less likelihood of regret when it arrives. And no more surprises with import duty if its sold through eBay Marketplace, so cost transparency upfront. But I suspect European eBay trade will diminish as the implications of the new laws and eBay's stance on them begin to filter through.


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Last edited by mbassoc2003 on Mon Mar 15, 2021 4:07 am, edited 1 time in total.
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Post Posted: Sun Mar 14, 2021 7:43 pm 
 

mbassoc2003 wrote in Ebay about to shoot itself again:
eBay is in the wrong here for not supporting sellers in implementing the law as written.



I think there is a easy answer to why they are doing what they are doing.. money.. it takes time and money to contact, email, get proof etc when they they can just take the easy cheep path.. it would cost them more money to look after the sellers than they make from it

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Post Posted: Sun Mar 14, 2021 8:11 pm 
 

Correct me if mistaken, but this sounds more like a problem with the laws in the U.K. and (soon the) E.U, rather can eBay.
The difference being is that while PayPal’s payment paradigm gave a little more control to the sellers by making funds immediately available (which helped assuage the pain from these laws), eBay’s payment paradigm does not.

  

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Post Posted: Mon Mar 15, 2021 4:23 am 
 

Skullhammer wrote in Ebay about to shoot itself again:Correct me if mistaken, but this sounds more like a problem with the laws in the U.K. and (soon the) E.U, rather can eBay.
The difference being is that while PayPal’s payment paradigm gave a little more control to the sellers by making funds immediately available (which helped assuage the pain from these laws), eBay’s payment paradigm does not.


The problem as I see it is that eBay took it upon themselves to extend/rewrite the scope of the law to encompass returning goods that the buyer had accidentally damaged, or intentionally damaged. The seller cannot sue the buyer privately unless the value of the exceeds £350. Surely if eBay refuses to enforce the laws of a country in regard to the return of the item purchased, the problem is with eBay refusing to enforce the law, not the law itself?


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Post Posted: Mon Mar 15, 2021 7:48 pm 
 

mbassoc2003 wrote in Ebay about to shoot itself again:
The problem as I see it is that eBay took it upon themselves to extend/rewrite the scope of the law to encompass returning goods that the buyer had accidentally damaged, or intentionally damaged. The seller cannot sue the buyer privately unless the value of the exceeds £350. Surely if eBay refuses to enforce the laws of a country in regard to the return of the item purchased, the problem is with eBay refusing to enforce the law, not the law itself?


I didn’t realize that, and that’s definitely a problem.  How did PayPal help with this?  Are the buyer/seller policies so different between eBay and PayPal?

  

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Post Posted: Tue Mar 16, 2021 5:36 am 
 

Skullhammer wrote in Ebay about to shoot itself again:
I didn’t realize that, and that’s definitely a problem.  How did PayPal help with this?  Are the buyer/seller policies so different between eBay and PayPal?

With Paypal, certainly when I was selling, you had a dispute mechanism where you could provide PayPal with photos of the condition of the item and how it was packaged, and evidence of receipt at the buyer end, and then photos of the item as it was returned and ask for coverage under the Seller Protection, and they would pay out. Whether they paid both parties and sucked it up themselves, or whether they went to the buyer and said, look, the item you returned to the buyer was used and/or damaged and we have photos proving it wasn't shipped that way, and and you offer no proof of damage in transit (photos of package received), so you don't get your money back, I don't know. And of course damage in transit from the seller to the buyer is covered by the seller insuring the shipment, the buyer providing photos and the damage and the seller making a claim against the shipping company.

And if the buyer then did a chargeback on their credit card, PayPal would just terminate their account. Somehow I don't see eBay dealing with things that way, and the evidence over the past 18 months or so is that a lot of sellers get stung buy buyers who have buyer's remorse and want partial refunds to help ease their regret. Something that didn't happen previously prior to the change in UK Law. I realise the change in the law is the instigating factor, but at the very least I would expect a company controlling every aspect of your retail experience to implement the law in its entirety, and not be selective about what bits it will and what bits it will not implement.

From a business point of view, it makes sense to take complete control over everything and dictate the business practices of your users, and as eBay says, if you can't factor in shrinkage into your business model, then you either adapt and survive or you withdraw from the market in favour of others who will inflate the prices to accommodate such shrinkage. That is why prices are higher on Amazon than on eBay - the sellers know they have to pay for all returns, losses and failed transactions and price them into their business model. If buyers won't pay the extra they can buy from someone else.


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