enshook wrote:Resolving Damaged Limited Editions - ENShook (Othlinden)http://piedpiperpublishing.yuku.com/top ... /master/1/
In coordination with Mr. Kuntz, I have made arrangements to make whole those LE BC serials damaged by sinister or merely errant mail carriers.
Xaxaxe wrote:"The packaging PPP uses to return the item will be the exact same packaging originally used. However, if directed to do so, we will use packaging you send to us ."Unbelievable. After all the lies, the never-ending excuses, the endless delays, and the all-around bullshit, no one associated with PPP seems even vaguely aware of the concepts of "customer service" or even "good publicity."Guys, stating the perfectly obvious: your customers shouldn't ever have to provide anything; they've already provided you with their money. And the attempt to shift blame to the postal service is just pathetic: they're not the ones who threw the product into a flimsy envelope without adding even one cursory piece of cardboard for backing. So what exactly is going to change this time around with this childish insistence on using the "exact same" packaging?Also, has anyone at PPP been into a post office or talked to a postal employee since 1999 or so? If so, did they miss the part where all Priority Mail supplies are not only free but that the postal service will happily deliver them right to your door, also for free. For instance, with about 13 seconds of research, I was able to find these nice tubes:http://shop.usps.com/webapp/wcs/stores/ ... &langId=-1Hey, look at that! Free supplies delivered right to your door!We were asked a few pages ago by Allan Grohe (who, again, is the only reason this thread isn't 100 pages long and filled with threats of lawsuits; we all know there's at least one person associated with this project who recognizes there are big problems to solve) about some of the things that RJK/PPP could do to help "make things right." Here's a perfect opportunity staring you all in the face ... and the answer is not to blame the post office or to make your customers jump through hoops. This is the answer:1. Order free Priority Mail tubes ... the post office will deliver them right to RJK's door (provided they can make it through the six feet of snow, of course);2. Any customer who returns any Bottled City item with any damage gets a replacement item. And he gets it mailed to him in one of those nice, sturdy tubes. And PPP, of course, pays for the shipping.3. After that, everyone even tangentially associated with RJK needs to decide two things. First: are they going to continue to enable his behavior? Second: are they capable of understanding even the most basic outline of what it means to provide even a minimal level of customer service? That might be a nice start on repairing some of the damage from this unbelievable fiasco. You might want to pass these ideas by RJK ... when he gets back from vacation, of course.
Xaxaxe wrote:Man, if I was a more cynical person, I might almost believe that "technical difficulty" really means "we picked April 25 as the date we're not going to deal with these pesky complaints any more."
g026r wrote:"We're sending the order to the printer's on the 26th."
Busman wrote:(Hi X!)
enshook wrote:Please put suggestions at the top of your posts.I do not represent PPP except in so far as I'm pushing solutions as best as I can to resolve this particular issue given the circumstances and with resources I have at my personal disposal.
Resolving Damaged Limited Editions - ENShook (Othlinden) Lead [-] (03/23/08 21:49:23)In coordination with Mr. Kuntz, I have made arrangements to make whole those LE BC serials damaged by sinister or merely errant mail carriers.
improvstone wrote:Thanks for the update Eric.What is the likely turn around time on this? Given that the LE BC was meant to be a limited print run are you expecting to have to print more of the maps? Or was the print run larger, as I would expect, than 53?
enshook wrote:While I understand that covering the damages is important, I'm trying to arrange it in a way that it gets down NOW. As well, it occurred to me that the condition of products makes their value go up or down, and in all honesty, that's dependent upon how collectors, themselves, handle product or arrange for its safekeeping. Thus, the most likely and immediate damage product naturally receives in the first days of its handling, before it is put away in storage, could well be partially erased by our packaging screw up. I know that sounds lame, but it really is a thing trying to make sure that this doesn't affect the valuation of perfectly received copies.If someone scratched their product when laying it on the coffee table or rendered a corner crunched when dodging their dog, this would be natural wear and tear in comparison to other collectors.
