RJK's Bottle City updates • Page 38 • Collecting General • The Acaeum

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RJK's Bottle City updates
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Geoffrey
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Posted: Sat Mar 22, 2008 7:31 pm

islestrike wrote:Does anyone on Acaeum have any experience with ordering stuff from Lulu?

I ordered the Phoenix Barony from lulu earlier this month. I had no problems whatsoever.

bbarsh
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Posted: Sat Mar 22, 2008 10:00 pm

lordan wrote:Well it's Friday, mail just came...no freaking $150.00 albatross

I know I am way out of the loop on this thread, since I did not preorder anything. But what in the hell costs $150!

And I could've bought these damn modules off the 1$ rack!!!

New modules for your Old School game http://pacesettergames.com/

Everything Pacesetter at http://pacesettergames.blog.com/

g026r
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Posted: Sat Mar 22, 2008 10:27 pm

An albatross, obviously.

Being perfectly serious: the Bottle City Limited Edition.

"Reader, Carthegena was of the mind, that unto thoſe Three Things, which the Ancients held Impoſſible, there ſhould be added this Fourth ; To find a Book Printed without Errata's."

gyg
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Posted: Sat Mar 22, 2008 10:34 pm

g026r wrote:An albatross, obviously.

Being perfectly serious: the Bottle City Limited Edition.

Except an albatross is more likely to land on your doormat in a timely manner (sorry, bad Carl

)

You can never have too much of something you didn't need in the first place.

Melan
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Posted: Sat Mar 22, 2008 10:46 pm

islestrike wrote:I've heard mixed messages about Lulu service. For every person I've heard tell a positive experience, I've also heard someone say their order took way too long (months), their order never arrived at all, or customer service is hard to reach to correct problems. Maybe I should give it a shot but limit my exposure to one simple book and see what happens? Does anyone on Acaeum have any experience with ordering stuff from Lulu?

They swallowed one of my orders and bound a few extra pages into my HC copy of Monsters of Myth. Their shipping was not too slow considering it took time to manufacture my books. So yeah, prone to error.

stumbling tiger
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Posted: Sun Mar 23, 2008 3:58 pm

nightbells wrote:
Vagaries. Right.

No sign of my $150.00 Limited Edition (with supersized map and fries).

To those who received one, take heart in the knowledge that fewer than the official 51 ... er, 53, ... er, 500 ... whatever number of "official" LE copies were actually processed and shipped out.

Still waiting on my LE too.

Shanghai fun & friends!

Cattledog
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Posted: Sun Mar 23, 2008 7:00 pm

No sign of my copy either...

Hmm, no, I don't have a gambling problem, I'm winning, and winning is not a problem. That's like saying Michael Jordan has a basketball problem, or Def Leppard has an awesomeness problem. So why don't y'all pour some sugar on that?

bbarsh
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Posted: Sun Mar 23, 2008 9:40 pm

g026r wrote:An albatross, obviously.

Being perfectly serious: the Bottle City Limited Edition.

Holy crap...no wonder you guys are pissed.

And I could've bought these damn modules off the 1$ rack!!!

New modules for your Old School game http://pacesettergames.com/

Everything Pacesetter at http://pacesettergames.blog.com/

Rakeesh sah Tarna
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Last Visit: Mar 15, 2016

Posted: Sun Mar 23, 2008 9:48 pm

bbarsh wrote:Holy crap...no wonder you guys are pissed.

know how it is wait seven months for purchases to be sent

enshook
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Posted: Mon Mar 24, 2008 1:56 am

Resolving Damaged Limited Editions - ENShook (Othlinden)

http://piedpiperpublishing.yuku.com/top ... /master/1/

Improv
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Posted: Mon Mar 24, 2008 6:08 am

Thanks for the update Eric.

enshook wrote:4) The packaging PPP uses to return the item will be the exact same packaging originally used. However, if directed to do so, we will use packaging you send to us . This packaging that is provided by you can be contained either separately inside your return package, or you may direct us to re-use the packaging you send the damaged product in. Please make certain the return container you send us is clean of all other markings but for your address, a return address, and standard postal markings.

Eric, with regard to the one piece map I think what you have failed to recognise is that the original packaging is at fault for the damage to the product. Not the postie. Sending the map back to me in the same packaging will just result in the same issue.

I can only speak for myself but given the price of the item I would have expected a tube to be used. I certainly didn't expect the map to be folded in fours and then crushed/crinkled. So if I am to read this correctly you would like me to send the map and include a tube with no markings so you can send it back in the state I would have expected it to arrive in in the first place? Eric, just quote me the price of a tube.

What is the likely turn around time on this? Given that the LE BC was meant to be a limited print run are you expecting to have to print more of the maps? Or was the print run larger, as I would expect, than 53?

"... and may I remind you that this ain't the end. I can still kick some ass." - Tom Petty

Deadlord
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Posted: Mon Mar 24, 2008 9:12 am

Return postage........ It would be a hell of a lot cheaper and easier for everyone who has a damaged item to E-MAIL in and report what the piece is.
Bottle City is like herpes, the problem that has no cure and never goes away. I wouldn't take a copy if it were free.

If you hit a Rowsdower, you get to keep it.

Cattledog
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Posted: Mon Mar 24, 2008 10:21 am

But what if somebody tries to rip off PPP? No way RJK is going to get the short end of the stick.... :roll:

bombadil
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Posted: Mon Mar 24, 2008 10:24 am

improvstone wrote:Given that the LE BC was meant to be a limited print run are you expecting to have to print more of the maps? Or was the print run larger, as I would expect, than 53?

If the former, then I'd much prefer to keep my "1st print" LE map, complete with wrinkles, beer and vomit stains, and postal crumpling.

Let mirth prevail!

Gnat the Beggar
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Posted: Mon Mar 24, 2008 10:30 am

enshook wrote:Resolving Damaged Limited Editions - ENShook (Othlinden)

http://piedpiperpublishing.yuku.com/top ... /master/1/

In coordination with Mr. Kuntz, I have made arrangements to make whole those LE BC serials damaged by sinister or merely errant mail carriers.

Sinister indeed...........
What a VERY Interesting choice of wording.......

Of course sending the product in a too flimsy envelope with no cardboard backing inserted to begin with had nothing to do with the condition problems...........
It was the EVIL postal employee!!

No thanks, I will keep the two LE's I just got in the mail (Or perhaps sell or trade one and keep the other).
I was one of the very lucky ones though. Mine arrive with thankfully very minimal damage (If the folded large maps are not considered damaged that is). But even if they had been damaged, would I want to spend even more money and waste even more time, waiting in anxiety for the next several months (AGAIN) for the inevitable long round of vague promises, unending excuses, and long delayed deliveries?

I think I will pass.

Please re-read the posts on the previous page (or 34 pages) TOO many folks have yet to receive the FIRST delivery of the LE. Damaged or whole.

STILL........ At least PPP says they will make it good instead of simply ignoring all the voices, well at least for those willing to shell out more money and are willing to wait yet again for who knows how long (Rob is gone for at least two weeks on vaycay). A light at the end of the dark tunnel perhaps?

"Guys, I am starting to think Tegel Manor might be haunted..."
Stated by me as a PC during a run of Tegel Manor DMed by killjoy at NTRPGCon 2010

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Blackmoor
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Posted: Mon Mar 24, 2008 11:51 am

Rob and PPP should do the right thing.

REFUND THE MONEY THAT YOU RIPPED OFF OF EVERYBODY!!

Sending $150.00 item in a loose mailer is crap.

The LE is Crap!

PPP is crap!

Enough said :evil:

Games can get you through times of no money but money can not get you through times of no games!!

Deadlord
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Posted: Mon Mar 24, 2008 12:07 pm

Pretty Poor Postage...........

If you hit a Rowsdower, you get to keep it.

Xaxaxe
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Posted: Mon Mar 24, 2008 12:32 pm

"The packaging PPP uses to return the item will be the exact same packaging originally used. However, if directed to do so, we will use packaging you send to us ."

Unbelievable. After all the lies, the never-ending excuses, the endless delays, and the all-around bullshit, no one associated with PPP seems even vaguely aware of the concepts of "customer service" or even "good publicity."

Guys, stating the perfectly obvious: your customers shouldn't ever have to provide anything; they've already provided you with their money. And the attempt to shift blame to the postal service is just pathetic: they're not the ones who threw the product into a flimsy envelope without adding even one cursory piece of cardboard for backing. So what exactly is going to change this time around with this childish insistence on using the "exact same" packaging?

Also, has anyone at PPP been into a post office or talked to a postal employee since 1999 or so? If so, did they miss the part where all Priority Mail supplies are not only free but that the postal service will happily deliver them right to your door, also for free. For instance, with about 13 seconds of research, I was able to find these nice tubes:

http://shop.usps.com/webapp/wcs/stores/ ... &langId=-1

Hey, look at that! Free supplies delivered right to your door!

We were asked a few pages ago by Allan Grohe (who, again, is the only reason this thread isn't 100 pages long and filled with threats of lawsuits; we all know there's at least one person associated with this project who recognizes there are big problems to solve) about some of the things that RJK/PPP could do to help "make things right." Here's a perfect opportunity staring you all in the face ... and the answer is not to blame the post office or to make your customers jump through hoops. This is the answer:

1. Order free Priority Mail tubes ... the post office will deliver them right to RJK's door (provided they can make it through the six feet of snow, of course);

2. Any customer who returns any Bottled City item with any damage gets a replacement item. And he gets it mailed to him in one of those nice, sturdy tubes. And PPP, of course, pays for the shipping.

3. After that, everyone even tangentially associated with RJK needs to decide two things. First: are they going to continue to enable his behavior? Second: are they capable of understanding even the most basic outline of what it means to provide even a minimal level of customer service?

That might be a nice start on repairing some of the damage from this unbelievable fiasco. You might want to pass these ideas by RJK ... when he gets back from vacation, of course. :roll:

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