lucyjoyce wrote:I need advice, please. I received a shipment. The packaging was pretty shoddy, and the box was torn, but the hole was not big enough for anything to have slipped out. But 7 books were missing, and of course they were the main ones I wanted. I asked the seller if they had been accidentally left out, and was told that they were on the side of the box and had been included. This seller has 100% feedback and I really don't think they are trying to rip me off, but the fact remains that those books did not arrive. Shipping insurance was not offered on this auction, but 7 day money refund was, with me paying the shipping. I emailed the seller back that I would be returning the items I received for a refund. I have never had something missing, and need to know what to do next? Do I have to file a complaint with ebay? With paypal?
Badmike wrote: I've had shippers with 10,000 transactions throw everything ina box with one piece of tape!!!Mike B.
JasonZavoda wrote:You need to file a dispute with paypal if you don't hear back from the seller right away. Don't let the seller stall you out or let a 100% feedback rating fool you. There is no way to tell if the seller actually sent the items and frankly it is the sellers problem, not yours. Paypal should refund your money, make sure to push them for it if they won't, but will probably require you to send back the remaining items. Hopefully the seller will be reasonable and quick to respond.
Kingofpain89 wrote:Why would you counsel someone to report it to PayPal immediately? As long as she files the claim within 45 days of the auctions end she shouldnt have any problems. And if the seller doesnt respond to the claim, she gets refunded automatically.Sure it is the sellers problem and they should rectify it, but telling someone to immediately file a claim with PayPal is a bit extreme. Give it a few days before jumping to the conclusion that one little problem makes a seller a rip-off artist. Even the best sellers on Ebay make mistakes once in a while.
Badmike wrote:I've had shippers with 10,000 transactions throw everything ina box with one piece of tape!!!
deimos3428 wrote:They threw in a free piece of tape, and you're still bitching? Customers these days!
HermitFromPluto wrote:To have one book missing is understandable, but all seven - sounds to me like the Seller has struck a separate deal with someone wanting to buy just those books.
lucyjoyce wrote:Thanks for your words of wisdom. And the thought that perhaps Mike has more than two nipples. I have so far stuck with messaging thru ebay. The seller is now offering me a partial refund."You paid for the whole lot, so I am willing to provide a partial refund. I think its kind of strange that the only things you "really' wanted are missing. So you decide what you would like to do. "There's something about the tone of that email... so throwing discretion to the winds - Here's the auction: ** expired/removed eBay auction **The missing items are the all the "Gygax TSR booklets" in the picture (second column, third down). And yes, they are the only things I really wanted although obviously I can unload the other stuff. So now I really need your expertise. Should I go for a partial refund? If so, how much? Or just cut my losses (the $20 I already paid in shipping plus whatever it would cost me to ship it back).
lucyjoyce wrote:"You paid for the whole lot, so I am willing to provide a partial refund. I think its kind of strange that the only things you "really' wanted are missing. So you decide what you would like to do. "There's something about the tone of that email... so throwing discretion to the winds -
lucyjoyce wrote:Thanks for your words of wisdom. And the thought that perhaps Mike has more than two nipples. I have so far stuck with messaging thru ebay. The seller is now offering me a partial refund.
It looks like I finally have my first 'lost in the post'. I would not worry about it as I have had over 100 packages sent from the US without any mishaps - perhaps it was bound to happen eventually - but it was one of the best deals I've got in ages. On 29 September I bought 6 Dungeon mags from a Seller. They sent them in two lots of three on the same day in flat rate envelopes. On 8 October only one of them arrived - the package with numbers: 11, 23 and 30. The other package containing numbers 1, 2 and 6 (which I got for $21, $11 and $6 respectively) did not arrive and has still not arrived. http://cgi.ebay.com.au/ws/eBayISAPI.dll ... 8026971111 7&ssPageName=STRK:MEWN:IT&ih=018 The Seller has quickly offered me a refund, which is probably due to her being an excellent Seller, but I can't help wondering if I am the victim of someone else buying it after the auction fact. Most Sellers with Dungeon #1's in their shops have them listed for well over $100 (which I think is ridiculous). This Seller does seem top notch. Do I have any alternatives but to grin and bear it?
HermitFromPluto wrote:!!! I emailed the Seller, and she gave me all the details she could - and now just five minutes ago. Special delivery mis-routed parcel - it arrived! So I remain lucky and highest recommendations for the Seller. I feel remiss for posting this now. Thanks for your comments though, useful suggestions on how to deal with Sellers when things go awry. I think with the slowdown - we'll see a dip in the market, with expensive items sometimes going for less.