smarmy1 wrote:This really stinks!!! Did they give you a reason for deciding in the seller's favor? What did they say to the photos you have showing the damaged box and poor packaging? Or was it the seller's contention that she did not ship you that copy that influenced eBay's decision? Do you have any recourse at this point?
smarmy1 wrote:Keep hammering them with the photos and makes sure to call if you have not done so already. Even when you get them on the phone it is hard to get them to deviate from their script, but keep trying and good luck.Any chance you used a credit card to pay for the auction? If so, open a claim with the credit card company; the credit card company will definitely be more responsive. Good luck.
TheHistorian wrote:I think you may be screwed because you sent it back before talking to the seller and/or opening a case. You have less proof/leverage that way.
Gnat the Beggar wrote:Not true.The same day I got the damaged stuff; I sent the seller a message THROUGH the listing telling her the item was not as described.TWO DAYS later I still had no response from the seller.The sellers return policy states the following:IF item is received NOT as described, I have ONLY 7 days from receipt of the items to mail the items back for a full refund.So I mailed the items back.And then sent a second message telling seller that I sent them back.Seller responded to THAT message within moments saying I should have given her time to respond to my 1st message and that she would NOT issue any refund whatsoever.Later on after I made a claim through e-Bay she stated that she got the items back but that I had sent a different copy of the BIG HEAVY Ptolus book back... not the one she sent, but that the other items were the originals she had sent. We sent about 20 responses and counter responses back and forth for two weeks, until she finally stated she was not going to respond again.I then filed for an upgrade claim to escalate the claim for a decision form E-Bay.Two days later I got an E-Mail from E-Bay stating they had found in favor of seller.I immediately filed an appeal.Final outcome.I filed an appeal (as I stated above) early this morning (about 7 AM my time).I called E-Bay about 30 minutes ago and spoke with the guy who answered the phone and never asked for his Boss....He accepted and approved my appeal within a few moments and placed an order for me to get a FULL REFUND...I just checked my Paypal account. E-Bay sent me a full refund from their own pocket!I got my money back and now I am going to hit the asshat seller with a negative and 1's on all the DSRs...
Gnat the Beggar wrote:The person I talked to this morning (regarding my appeal) was stunned that the seller was granted the win on this case in the 1st place.I told him I was more shocked than he was. All she had to do was send me a refund and she could have then sold that crappy Ptolus to some other E-Bay sucker again…. And again…. And again.However, she tried to weasel out of paying me a dime and now her seller's credibility is thrashed on E-Bay.I cannot picture anyone with any common sense buying another item from her (not on E-Bay at least).And I would never sell anything to her if she was to bid on anything I was selling either.Well actually I have already blocked her...But I would block her too if I were you guys.
