rmeints wrote:Which number did you call?
FormCritic wrote:I bought an item from Chaosium last year.Then six weeks went by with no reply.So, I contacted Fergie at Chaosium and he said that my order from the website never showed up on...something..or..other at the Chaosium shipping...place.Anyway, I sent him the PayPal receipt to show that I had in fact paid.Four weeks later I got the item I ordered.Mark
improvstone wrote:Mark4 Weeks later? Seems like very poor customer service to me ... they should have expedited your order after their mistake.
killjoy32 wrote:yea i agree. not the kind of service you should be looking at really, especially from someone as big as that!
grodog wrote:Not to speak for Chaosium, but I think they consist of about 3-ish people these days. They're not a "big" company any longer.
jasonw1239 wrote:I emailed the following to Charlie Crank at Chaosium:Hi Charlie,I am a regular purchaser of Chaosium materials and have been very satisfied with the service.Over on the www.acaeum.com (a forum for original D&D collectors) there has just been a posting from one of your customers from Italy.viewtopic.php?t=5236&highlight=Can you help him out?Thanks,Jason WilliamsA minutes ago I received the following reply:Hi Jason,I checked, and his order was shipped by his preferred method (postal service) on November 6th, 2006.In Sanity,Charlie*********************Chaosium Inc.22568 Mission Blvd. #423Hayward CA 94541ph. 510-583-1000fax 510-583-1101www.chaosium.comEnd of email....on to my opinion:With that reply my advice is if you purchased by credit card to contact them and file a goods not received claim.Edit: Charlie, if you get back around to reading this please see if you can dig a little deeper. There are a lot of people on this forum that spend a lot of money on role playing games. In the past both here and on the Call of Cthulhu forums (Yog-sothoth.com, etc.) there are varying degrees of satisfaction with Chaosium's shipping/service. I have yet to have a bad experience but not every transaction goes smooth.
Alexander1968 wrote:I am sure thay could find the time to answer me in three months
Kingofpain89 wrote:Here's a possibility. I dont know what kind of spam blocker they use for their email but they may have your email address blocked so that they dont receive emails from you or anyone else that has the same domain name. At the last company I worked for, we got a ton of spam from email addresses that originated in the Phillipines or Indonesia (can't remember which) and our exchange administrator blocked every domain name from those two countries that he was able to locate. Once he did that about 95% of the spam was gone. But that meant that any legitimate email sent from any of those domain names would also not be received. And if I am not mistaken the sender will not receive an undeliverable reply, the email just gets quarantined and deleted by the spam blocker. This might have something to do with why you have never received an email reply from them. Very small chance of this but I thought I would at least throw it out there.If you emailed them from a hotmail, yahoo or similar type account then what I mentioned above should not be the case.
