Feedback When to leave it or not to leave it
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Grandstanding Collector
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Post Posted: Tue Feb 06, 2007 6:12 pm 
 

Beyondthebreach wrote:

Cost of doing business.  

Even the best can't please everyone.  Don't sell if you don't want to risk the occasional "asshole" buyer.

(by the way . . . I would have been raging pissed off!  But still, what can be done?  I'd probably have sent the buyer a super polite email to discuss the situation and see if a mutual withdrawal was possible . . . if not . ..  )  :cry:




You are right, that is the cost of doing business. In that case, the dude got the item, positive feedback from me, his money back, and left me a neg....I couldn't have gotten more ass whipped unless he'd driven over and beat up my dog also!!! But thankfully those sorts of morons are very rare (and I did get the asshat kicked off ebay....permanently it seems, at least for that identity..) But I will stick with that I think the entire episode would have been avoided if I hadn't left him feedback first....I think he would have approached the issue a little more respectfully, since at the time he had 100% feedback and several hundred positives.  People with 100% are very protective of their status and tend to not rock the boat too much....I think it could have been settled much more amicably if I had just waited to leave feedback....



Mike B.


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Post Posted: Tue Feb 06, 2007 6:16 pm 
 

killjoy32 wrote:
i sell a fair bit but nowhere near as much as the others here such as bri/btb/mike, but lemme tell you this. i wear my heart on the sleeve and have always done. if i do a good job and someone slaps me one for the hell of it and it isnt justified, believe me, on pure principle, i will get in my car and go there personally. i have come mighty close to that on a few occasions but its always just about worked out (damn)....but the time will come.

Al


Number one, I think that's why you've always had good dealings with Cougie, Al...he's scared of you.  and lives on the same continent.  :D

Number two, I wish you lived on the states, particularly the East coast.  This Jonb/EasternTReasureChest/Game Emporium stuff would have been nipped in the bud years ago......and the guy would have been shopping for new teeth........ :twisted:

Mike B.


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Post Posted: Tue Feb 06, 2007 7:13 pm 
 

I've made my thoughts pretty clear on some other similar threads — and I don't want to again be accused of "running anyne off" :roll: — so I'll refrain from adding to this specific discussion.

However, this thread has given me an idea for a poll. What I'm wondering is how many Acaeum regulars would consider themselves eBay sellers and how many would classify themselves as mostly buyers?

I just began the poll. It's at this location right here.

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Post Posted: Tue Feb 06, 2007 8:32 pm 
 

As a seller, I have the buyer leave feedback first, but it's truly more of a laziness factor than anything, though I do believe in the benefits of waiting to see what happens upon item arrival.  I can set up a filter in Seller Manager to have ebay post pos. feedback upon reciept of pos. feedback.  Posting feedback manually sucks, setting up a filter to post upon reciept of payment doesn't cover my payments by Money order, plus I DEFINANTLY don't want to give feedback right away to people with scary feedback left profiles, or for someone who might "shortchange" a paypal payment.  If I set it up to leave feedback after I get it, it handles all the problems for me.  On occasion if someone is freaky weird about having to have feedback first I just tell them to inform me when the item has safely arrived and they are satisfied with their purchase, which they can do by leaving feedback for me or emailing me and that if they do this by email I'll be happy to post feedback first.  I have almost never had to do that, once I explain that I just want to know that everything is fine before feedback is posted they almost always just go ahead and leave feedback for me.  Ebay feedback is FAR from a perfect system, and this is the best way I've found to deal with it en masse.

  

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Post Posted: Tue Feb 06, 2007 11:28 pm 
 

killjoy32 wrote:
i sell a fair bit but nowhere near as much as the others here such as bri/btb/mike, but lemme tell you this. i wear my heart on the sleeve and have always done. if i do a good job and someone slaps me one for the hell of it and it isnt justified, believe me, on pure principle, i will get in my car and go there personally. i have come mighty close to that on a few occasions but its always just about worked out (damn)....but the time will come.
Al


Well I just found a way of getting you to come to Gencon or Australia ....

I'll just buy a few items from you.  Slap you with a few underserved negs and bingo we are having beers together at GenCon.  :lol:


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Post Posted: Tue Feb 06, 2007 11:38 pm 
 

Maybe we should start a Mexican stand off.  

Sellers would not leave feedback till buyers left one and buyers would not leave feedback till sellers did.  No feedback on ebay at all.

The feedback system would grind to a halt and eBay would finally have to look at ways of changing the system to something that works better for both parties.  :wink:  

OK, I realise that is not going to happen.  :roll:


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Post Posted: Wed Feb 07, 2007 4:21 am 
 

improvstone wrote:Maybe we should start a Mexican stand off.  

Sellers would not leave feedback till buyers left one and buyers would not leave feedback till sellers did.  No feedback on ebay at all.

The feedback system would grind to a halt and eBay would finally have to look at ways of changing the system to something that works better for both parties.  :wink:  

OK, I realise that is not going to happen.  :roll:


But at least you had a dream  :)


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Post Posted: Wed Feb 07, 2007 4:29 am 
 

killjoy32 wrote:one saturday morning, i watched a post office van pull up, guy get out, come to my door with something. something put through the letterbox (curtain in the way so i didnt know what). i got up, went to see what it was and it was a notification that i wasnt in and had to go the bloody post office to pick it up !!!!!!!!!!!!!!!  8O  8O  8O Al


I've had this happen as well.  What my postie told my wife was, "Yeah, I tried to deliver it yesterday, you weren't in so I took it back to the sorting office, filled out a note and now I'm posting the note"!

Oh well.

Incidentally I think they are pretty good.  Never had an item go missing.  (touches wood).

  

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Post Posted: Wed Feb 07, 2007 5:26 am 
 

Sardan wrote:
I've had this happen as well.  What my postie told my wife was, "Yeah, I tried to deliver it yesterday, you weren't in so I took it back to the sorting office, filled out a note and now I'm posting the note"!

Oh well.

Incidentally I think they are pretty good.  Never had an item go missing.  (touches wood).


yeah i agree. as much as i gripe sometimes, they generally come out good for me - well with a little gentle nudging from time to time :D

Al


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Post Posted: Fri Feb 09, 2007 10:43 am 
 

Actually I'm glad that this topic was brought up.  My feedback policy from day one has been to leave buyers positive feedback when they pay and to leave sellers feedback when I get and check the item.  



As simple as that sounds recent events have caused me to rethink my policy.  I now have 3 negative feedback on my record and 2 occurred yesterday from the same seller.  Here's the story.



I won and paid for 2 auctions from the same seller on Jan 9th.  3 weeks go by and I had not received the items nor had I heard anything from the seller.  So on Jan. 28th I send a friendly email requesting the status of the shipment.  I always send emails via the contact seller link in ebay.  Five more days go by and still nothing.  I send a second email on Feb 2nd and am a little more insistent.  Still no word from the seller but the package does arrive on Feb 7th.  Interestingly it was postmarked Jan 29th, the day after I sent the first email.  I'm guessing the seller was hoping I forgot about the items.



After checking the items I left a positive FB to the seller saying "Decent books, poor service. Does not answer emails after you pay."



I'm sorry but I don't know how to appraise the transaction any more honestly than that.  Nothing ticks me off more than ignoring emails.



For my audacity of telling the truth I get blasted with a double negative.



From now on I won't leave a FB to a seller unless it's completely positive and warranted.  I'm not willing to take the hits for honestly expressing what I feel or to window dress what I say in fear of taking a hit.



Thanks for letting me rant.

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Post Posted: Fri Feb 09, 2007 10:48 am 
 

napoleonsdad wrote:Actually I'm glad that this topic was brought up.  My feedback policy from day one has been to leave buyers positive feedback when they pay and to leave sellers feedback when I get and check the item.  

As simple as that sounds recent events have caused me to rethink my policy.  I now have 3 negative feedback on my record and 2 occurred yesterday from the same seller.  Here's the story.

I won and paid for 2 auctions from the same seller on Jan 9th.  3 weeks go by and I had not received the items nor had I heard anything from the seller.  So on Jan. 28th I send a friendly email requesting the status of the shipment.  I always send emails via the contact seller link in ebay.  Five more days go by and still nothing.  I send a second email on Feb 2nd and am a little more insistent.  Still no word from the seller but the package does arrive on Feb 7th.  Interestingly it was postmarked Jan 29th, the day after I sent the first email.  I'm guessing the seller was hoping I forgot about the items.

After checking the items I left a positive FB to the seller saying "Decent books, poor service. Does not answer emails after you pay."

I'm sorry but I don't know how to appraise the transaction any more honestly than that.  Nothing ticks me off more than ignoring emails.

For my audacity of telling the truth I get blasted with a double negative.

From now on I won't leave a FB to a seller unless it's completely positive and warranted.  I'm not willing to take the hits for honestly expressing what I feel or to window dress what I say in fear of taking a hit.

Thanks for letting me rant.




You got hosed. Royally.  That guy should have let the issue lie, since he was so slow in getting the items out.  I'm usually pretty quick turnaround but I do have my moments, and order gets put in the wrong pile, forget to print out an order sheet, accidentally delete a sale, etc.  So sometimes the item might go out late. It's the seller's job to let the buyer know what is happening. He should have taken his "positive" like a man and forgotten about it. I agree, next time don't leave positives unless you are happy with the service, sometimes just saying nothing is the only type of feedback you can give to prevent retaliation.



Mike B.


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"The Acaeum hates fun" Sir Allen
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Post Posted: Fri Feb 09, 2007 10:52 am 
 

napoleonsdad wrote:Actually I'm glad that this topic was brought up.  My feedback policy from day one has been to leave buyers positive feedback when they pay and to leave sellers feedback when I get and check the item.  

As simple as that sounds recent events have caused me to rethink my policy.  I now have 3 negative feedback on my record and 2 occurred yesterday from the same seller.  Here's the story.

I won and paid for 2 auctions from the same seller on Jan 9th.  3 weeks go by and I had not received the items nor had I heard anything from the seller.  So on Jan. 28th I send a friendly email requesting the status of the shipment.  I always send emails via the contact seller link in ebay.  Five more days go by and still nothing.  I send a second email on Feb 2nd and am a little more insistent.  Still no word from the seller but the package does arrive on Feb 7th.  Interestingly it was postmarked Jan 29th, the day after I sent the first email.  I'm guessing the seller was hoping I forgot about the items.

After checking the items I left a positive FB to the seller saying "Decent books, poor service. Does not answer emails after you pay."

I'm sorry but I don't know how to appraise the transaction any more honestly than that.  Nothing ticks me off more than ignoring emails.

For my audacity of telling the truth I get blasted with a double negative.

From now on I won't leave a FB to a seller unless it's completely positive and warranted.  I'm not willing to take the hits for honestly expressing what I feel or to window dress what I say in fear of taking a hit.

Thanks for letting me rant.




Oh, and link us the auction....sure sounds like the kind of seller I would like to avoid, and you may be saving other buyers a bad deal......



Mike B.


"THE MORE YOU THINK ABOUT WHY i DONE WHAT i DONE THE MORE i LAUGH" Cougar
"The Acaeum hates fun" Sir Allen
"I had a collecting emergency" Nogrod
Co-founder of the North Texas RPG Con
http://www.ntrpgcon.com

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Post Posted: Fri Feb 09, 2007 11:00 am 
 

napoleonsdad wrote:Actually I'm glad that this topic was brought up.  My feedback policy from day one has been to leave buyers positive feedback when they pay and to leave sellers feedback when I get and check the item.  

As simple as that sounds recent events have caused me to rethink my policy.  I now have 3 negative feedback on my record and 2 occurred yesterday from the same seller.  Here's the story.

I won and paid for 2 auctions from the same seller on Jan 9th.  3 weeks go by and I had not received the items nor had I heard anything from the seller.  So on Jan. 28th I send a friendly email requesting the status of the shipment.  I always send emails via the contact seller link in ebay.  Five more days go by and still nothing.  I send a second email on Feb 2nd and am a little more insistent.  Still no word from the seller but the package does arrive on Feb 7th.  Interestingly it was postmarked Jan 29th, the day after I sent the first email.  I'm guessing the seller was hoping I forgot about the items.

After checking the items I left a positive FB to the seller saying "Decent books, poor service. Does not answer emails after you pay."

I'm sorry but I don't know how to appraise the transaction any more honestly than that.  Nothing ticks me off more than ignoring emails.

For my audacity of telling the truth I get blasted with a double negative.

From now on I won't leave a FB to a seller unless it's completely positive and warranted.  I'm not willing to take the hits for honestly expressing what I feel or to window dress what I say in fear of taking a hit.

Thanks for letting me rant.




Well looking at this guys feedback you are not the only one with an issue with this guy:



http://feedback.ebay.com/ws/eBayISAPI.d ... lodedfrets



His feedback is pretty awful and the fact that he actually had the nut sack to neg you after you left him a positive speaks volumes.  This guy may be one of the bigger ass hats that I have seen sell on Ebay.  This would be a situation where some vigilante justice would be very much in order, as amtter of fact I'd consider creating 2 user IDs, buy like 10 items between the two IDs from him as cheap as possible, pay for them and then neg the sh*t out of him.


"He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you." -Neitzche


Last edited by bclarkie on Fri Feb 09, 2007 11:37 am, edited 1 time in total.
  


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Post Posted: Fri Feb 09, 2007 11:03 am 
 

Oh, and link us the auction....sure sounds like the kind of seller I would like to avoid, and you may be saving other buyers a bad deal......

Mike B.




OK, I'll provide the link...with a disclaimer.  I will admit that I had to fight off waves of red flags hitting me in the face when I placed the bid.  Normally I would have avoided this guy like the plague but an overseas customer was looking for these books and the rest is history. :oops:



http://cgi.ebay.com/ws/eBayISAPI.dll?Vi ... 0066098807

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Post Posted: Fri Feb 09, 2007 11:14 am 
 

This would be a situation where some vigilante justice would be very much in order, as amtter of fact I'd consider creating 2 user IDs buy like 10 between the two IDS of different items from him as cheap as possible, pay for them and then neg the sh*t out of him.


Back in my day we would have keyed his car door :lol:

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Post Posted: Fri Feb 09, 2007 11:30 am 
 

napoleonsdad wrote:

OK, I'll provide the link...with a disclaimer.  I will admit that I had to fight off waves of red flags hitting me in the face when I placed the bid.  Normally I would have avoided this guy like the plague but an overseas customer was looking for these books and the rest is history. :oops:


** expired/removed eBay auction **




the guy is just an utter moron - deff one of the ebayers to avoid.



Al


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Post Posted: Fri Feb 09, 2007 11:31 am 
 

napoleonsdad wrote:
Back in my day we would have keyed his car door :lol:


now THAT would have gotten me in the car for a personal visit. amazing these muppets can get away with stuff like that.

Al


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Post Posted: Fri Feb 09, 2007 11:39 am 
 

now THAT would have gotten me in the car for a personal visit. amazing these muppets can get away with stuff like that.


Distance and relative anonymity created by ebay and the internet serves to empower these types.  If this guy were to deal with me face to face he would crap his drawers.  I bet he's a little pipsqueak.

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