He has tons and tons of positive feeback.
Also, a fair chunk of his negatives came from tangling with Cougarrinard and Creep1962...both of whom have displayed really terrible comminication skills and possibly bad business practices in the past. I have no direct evidence that either one is untrustworthy, but I have lots of examples to show that both are rather nasty/mean/angry/rude.
If he has anywhere near the bad communication habits that those two display...and his feedback responses indicate he can be vindictive...then no wonder he has touched off verbal fireworks a few times.
The 12 bid retractions in the last year bother me more.
The thing is, if you were to somehow allow him to get his EBay identity back, his vindictive track record shows that he would almost surely try to get revenge.
In fact, he may be likely to make another identity and try to get revenge anway.
It occurs to me that possibly THE most effective response to a negative feedback might be:
"Problems and misunderstandings do occur. I am always willing fix things."
Or something like that.
The flaring explosions some sellers launch in response hurt themselves more than the complaining customer.
Mark