Just wondered what everybody (especially resellers) does with incomplete items?



So far from ebay i've accumulated an I10 (no maps), GAZ7 (no players book), I12 (no map book), t1-4 (no map book) plus lots more.



What do people do?. Contact the seller? ask for refund? partial refund?

I do several things with them,

First when I recieve them, I inspect them and check to see if they are missing things. If so I then decide on a grade condition of the item. If the item is in Exellent or better but missing an item that was not removed from staples like a Map booklet for T1-4/ I will set the item aside and purposly look to find Just a map booklet for the item.



If it is in Very Good Condition or worse I place the item in my Junk Lot pile. OOPS  yup thats right I get enough items in it of incomplete Damaged and other issue items and I list it and describe the items in the lot. I let people know of stains missing items, Rips, tears, highliting, writing, and such.



I also throw anything I list twice that does not sell into this lot, so I often have items in Near mint condition on down to Poor condition in the lot.



If I sell something and I missed that it was nto complete and did not describe it, I offer a 100% money back including shipping, and I pay for the item to be shipped back. Or I offer to refund a portion of the money, or last I have actually gone out and picked up another of the item and sent the portion that was missing free of charge to the buyer.



If I know it is missing when I list I state that it is missing. If a buyer purchases an item that in the discription states it is missing something then it is there's. No discussion no Nothing.



If a seller sells something that is incomplete, they need to fix the situation. Either refund full, Partial or replace item. It is the ONLY way I would ever do it.