[help!] ebay feedback/transaction question
Post new topic Reply to topic Page 1 of 1
Author


Active Collector

Posts: 22
Joined: Jul 28, 2005
Last Visit: Aug 31, 2008
Location: San Francisco, CA

Post Posted: Mon Aug 08, 2005 8:01 pm 
 

I won a copy of MM2 in good used condition. The seller even mentions that the spine is in good condition... I get it from the US post office today and the spin must have been bent at a 90 degree angle. It was packed in a bubble yellow envelop and some plastic grocery bags as wrapping...

This is the first time I've had a problematic transaction and I'm not sure what kind of feedback I should give him. I thought about contacting him and asking him to forget about our feedbacks.

What is the best way to handle this?

thanks.


The party awakens in a place where there is no light and no sounds but their own. Characters with infravision can ascertain that all party members are presented. The place they are in looks and feels like a natural cave, about 30 feet in diameter.

 WWW  


Prolific Collector

Posts: 752
Joined: Jun 29, 2005
Last Visit: Aug 09, 2020
Location: Vancouver, BC, Canada, eh?

Post Posted: Mon Aug 08, 2005 8:14 pm 
 

Was there a picture of the item on the auction?

If the damage was done by the postal service, the seller had nothing to do with that. File an insurance claim and that's about all you can do.

If you think the item was like that prior to being shipped (doesn't sound likely), then file a "Item signifigantly not as described" claim through eBay/Paypal.

 WWW  

User avatar

Long-Winded Collector
Acaeum Donor

Posts: 3590
Joined: Dec 20, 2003
Last Visit: Jan 17, 2021
Location: Canada

Post Posted: Mon Aug 08, 2005 10:39 pm 
 

Contact him and tell him exactly what you told us and see what he does.  Normally things can be worked out without threating negative feedback.


Games can get you through times of no money but money can not get you through times of no games!!

 WWW  


Active Collector

Posts: 22
Joined: Jul 28, 2005
Last Visit: Aug 31, 2008
Location: San Francisco, CA

Post Posted: Tue Aug 09, 2005 2:12 am 
 

thanks for your suggestions. I will contact him, but I feel the best solution is to just call it a wash and not post any feedback at all. I know the seller values a feedback more than the buyer, and perhaps because of that, I don't even want to give him a neutral rating (it might look bad). I don't feel like I can give him a positive rating. I know you can only do so much with the packaging but should I give the seller a POSITIVE rating when I don't know if it was the post office that mishandled it?

I didn't get insurance unfortunately and this is my first not positive experience with ebay (I did 40 transactions prior).

I will admit though, that the photo appeared to show the book in good condition and the inside pages did seem to be in a nice mint conditiion.

AARRRRRGGGHHHH!!!


The party awakens in a place where there is no light and no sounds but their own. Characters with infravision can ascertain that all party members are presented. The place they are in looks and feels like a natural cave, about 30 feet in diameter.

 WWW  


Prolific Collector
Acaeum Donor

Posts: 245
Joined: Apr 24, 2005
Last Visit: Jul 24, 2008
Location: Georgia, USA

Post Posted: Tue Aug 09, 2005 9:44 am 
 

Email the seller!  I pack in a box when I feel the book is flimsy enough to warrent it, but the darn postal workeres can occasionally bend a VERY thick book (even through cardboard)  If the seller is reasonable they will offer to allow you to return it, or possibly just offer you a deal of some sort.  I know I NEVER want my buyers to come away feeling cheated or sad about their purchase.  Any less than positive feedbacks I've recieved have always been from people who didn't bother to email me when they found a problem with their item because if they had emailed I would have satisfied them in one way or another.  (Well, that and someone who left me a neutral in 2000 because I didn't leave them feedback fast enough) Give the seller a chance to make this a positive transaction.  =)

  


Active Collector

Posts: 22
Joined: Jul 28, 2005
Last Visit: Aug 31, 2008
Location: San Francisco, CA

Post Posted: Wed Aug 10, 2005 10:26 pm 
 

I finally emailed the seller and you all were right, he offered to refund the money and was super responsive... so I told him to forget about it. I wasn't really buying it to collect it anyways, more for nostalgia and it only cost me 4 bucks.


The party awakens in a place where there is no light and no sounds but their own. Characters with infravision can ascertain that all party members are presented. The place they are in looks and feels like a natural cave, about 30 feet in diameter.

 WWW  

User avatar

Grandstanding Collector
Acaeum Donor

Posts: 6720
Joined: Jul 16, 2005
Last Visit: Jul 24, 2020

Post Posted: Wed Aug 10, 2005 10:31 pm 
 

A wise choice, Lord of the Insane.

The seller was as much a victim of chance as you.

Those books can only be bent by considerable force...I don't think a couple of pieces of cardboard would have helped.

Both of you showed good judgement...him in offering a refund and you in simply calling it a wash.   :)


"But I have watched the dragons come, fire-eyed, across the world."

  


Prolific Collector

Posts: 752
Joined: Jun 29, 2005
Last Visit: Aug 09, 2020
Location: Vancouver, BC, Canada, eh?

Post Posted: Wed Aug 10, 2005 10:38 pm 
 

Reindeergamez wrote:Email the seller! I pack in a box when I feel the book is flimsy enough to warrent it, but the darn postal workeres can occasionally bend a VERY thick book (even through cardboard)


I've actually had a postal worker fold a box to fit it into my mailbox. I ordered some miniatures, and they came in one of the old "miniatures set" boxes (hopefully folks know what I'm talking about :P), so it was only about an inch thick.. but man oh man, folding a box. That really made my day ;)

 WWW  

User avatar

Grandstanding Collector
Acaeum Donor

Posts: 6720
Joined: Jul 16, 2005
Last Visit: Jul 24, 2020

Post Posted: Thu Aug 11, 2005 12:08 am 
 

I guess I have just been lucky so far.  

    I have been blundering about Ebay, meeting good people and getting mostly awesome service...yourself included, GraysonAC.

    The Acaeum has been a lot of fun as well.


"But I have watched the dragons come, fire-eyed, across the world."

  


Prolific Collector

Posts: 752
Joined: Jun 29, 2005
Last Visit: Aug 09, 2020
Location: Vancouver, BC, Canada, eh?

Post Posted: Thu Aug 11, 2005 12:35 am 
 

I'm even luckier - a seller who hasn't had a single chargeback, and almost no undeserved-crappy-feedback ;)

 WWW  
Post new topic Reply to topic Page 1 of 1