International sales
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Post Posted: Mon Feb 28, 2005 2:46 pm 
 

BaconTastesGood wrote:
beyondthebreach wrote:To the best of my knowledge the pre-pay postage in NOT available for any international package. You always have to go to the post office. . . even if you put a $9.00 postage stamp on a Flat Rate, the Post office still needs to scan the UPC code on the package and the UPC code on the customs form.


Gah! What a pain. The problem for me is that the easiest mailing place for me is a UPS Store, but the local post office is 20 minutes out of the way =( So if I have to go to a post office I might be better off selling everything as a single huge lot to save trips/forms.

Oy, can't believe that sending a book international requires that much headache =/


It's really pretty easy. . . sorry if I made it sound hard . . . I was trying to list all posibilities.  

Just make one post office run per week . . . GPM arrives fairly quickly so it shouldn't be an issue.


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Post Posted: Mon Feb 28, 2005 2:49 pm 
 

i buy stuff from all over the place and have only ever had 1 problem - the only package that DIDNT arrive was from that emporium chap - cant remember his full ID but you know who i mean, i am sure!

i am quite happy for things to be sent to me in whatever the buyer is happy with, providing the shipping is not too expensive, then i will look at a cheaper option - i never mind how long it takes as long as i know its going to get here.....which is why i now scrutinise the feedback and get a feel of what others have been saying - this applies all the more when the more rare and expensive items are being sought as the risk is often a lot higher. ppl like draco76 and bclarkie etc are great as i know they are reliable and very easy to deal with - makes for a nice easy deal all round and i would certainly go back and get more.

as for m-bags, i only ever ask if i can use that service if the item(s) are VERY heavy, making the shipping a ridiculous amount. i know the risks and hence only ask for it with someone i know i can rely upon. i am also very aware of delivery times and have no problem waiting it out. so far like i said, only 1 item has never arrived, because it was never bloody sent grrrr.

so as for the above, the element of trust is required. if the seller packs an item(s) very well so the item can be shipped m-bag - there isnt a problem. IF the item is damaged slightly even then, then thats my problem as i have asked for it to be sent that way. either way, i have no problem at all if a seller adds a little handling, for all the messing around etc. i would rather someone go an extra yard and sort something to my satisfaction - charge a little for the trouble and then everyone is happy.

most out there do not appreciate this and think they are just being ripped off, but i guess thats down to the individual!

anyways i need some food - so cyas later :)

Alan


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Post Posted: Mon Feb 28, 2005 3:37 pm 
 

Out of curiousity, what is the risk of using an M-bag?  Is it any worse than sending something surface mail?

Regarding the economy, with the US dollar falling in value with respect to the euro, it makes some US exports more competitive, including used RPGs. But it also means American citizens holding US dollars are losing money. Their savings are worth less this year than last year. Next up the US dollar will be losing money against Asian currencies.

  

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Post Posted: Mon Feb 28, 2005 3:45 pm 
 

dave wrote:Out of curiousity, what is the risk of using an M-bag? Is it any worse than sending something surface mail?

Regarding the economy, with the US dollar falling in value with respect to the euro, it makes some US exports more competitive, including used RPGs. But it also means American citizens holding US dollars are losing money. Their savings are worth less this year than last year. Next up the US dollar will be losing money against Asian currencies.


well don't send anything fragile that way as its VERY likely to be bashed about. you can't insure surface m-bag but can airmail m-bag (apparently...)

its one of them "use it at your own risk" services. the buyer MUST be made aware of that, as the risk is totally his/hers.


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Post Posted: Mon Feb 28, 2005 3:53 pm 
 

The other issue with M-Bags is:  wait until you get to your local post office and ask about M-bags and they stare back at your with a blank expression . . . maybe they know what to do. . . but they don't have any M-Bags to give you.  Or they have no idea and eventually figure out that you need to fill out the little "M-Bag card."

Doesn't exactly fill you with confidence . . .

It's just a hassle - no big deal if someone asks about it . . . I'll always accomodate a buyer, but it is not something that I just offer to everyone with a heavy package.


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Post Posted: Mon Feb 28, 2005 4:23 pm 
 

BaconTastesGood wrote:1. Because shipping is so much more expensive, very often international bidders compensate by bidding lower so the same total price works out.

This is probably untrue for RPG stuff. The exchange rate is so good ATM, that we Brits can push prices high in Dollars with relative ease.

BaconTastesGood wrote:2. For non-RPG stuff, when customs/tariffs are involved, I am often asked to undervalue the item on the manifest, which hurts if insurance is required.

There is no reason why you can't simply state in your terms that the declared Customs Value will be the final Auction Value plus shipping, and that this is not negotiable. You will not undervalue for Customs reasons. Besides, doing so is illegal. UK customers do not pay duty on 'educational materials' and 'books', they also do not pay duty on anything under about $200 (£140).

BaconTastesGood wrote:3. Lack of tracking when sending via inexpensive methods can mean problems with lost shipments.

You may also insist that tracking be included on all oversees orders. You are the seller, and as long as you state before hand what your terms of sale are to bidders, there can be no disagreement. You simply say when asked: Refer to the terms and conditions of the sale as referred to in the auction.

Aside. A warning for UK sellers. If you sell to a European customer, and you are a UK seller, PayPal require that you ship all packages with tracking in order to qualify for seller protection. I know that you get £28 compensation with proof of postage, but is a buyer does not receive his item and claims his money back through PayPal, they will receive a full refund of their money if you have not got tracking information for the package. The Recorded Delivery tariff (63p) comes with a tracking number that is only trackable by the Royal Mail, but this counts as tracking information and accepted by PayPal when fighting against chargeback under PayPal's Seller Protection. I get the impression that different rules apply for US sellers.


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Post Posted: Mon Feb 28, 2005 4:30 pm 
 

beyondthebreach wrote:DON'T EVEN MENTION M-Bags unless the buyer requests and you feel comfortable.


What is the worry with M-Bags? I've only ever used this method one time (for sending a large lot of Dungeon magazines to Canada). The package arrived quickly with no problems. It seemed like a good method for international shipping, but what are its pitfalls?

  


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Post Posted: Mon Feb 28, 2005 4:33 pm 
 

Nevermind on my question about M-Bags. I see you answered it to someone else. Now that you mention it, I do recall that they had to go looking around for the tag when I asked to ship by that method. They did have one, but then again, this was an airport post office for a fairly good-sized city. I'm sure small-town local post offices probably wouldn't have the tags readily available.

  


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Post Posted: Mon Feb 28, 2005 8:22 pm 
 

killjoy32 wrote: ppl like draco76 and bclarkie etc are great as i know they are reliable and very easy to deal with - makes for a nice easy deal all round and i would certainly go back and get more.
Alan


Aww, Thanks Killjoy!! I really do try hard to please  :D  :D  :D

draco76 wrote:Ya killjoy is a nice guy,


I agree totally.  :wink:

draco76 wrote:You have to ship overeas or you make no money these days.

I agree on this 100%.  So far in my 6 years on EBay to this point, I have only had one real bad experience with an international customer. In retrospect,  the problem that I had though really wasn't really an international customer problem, it was more of him being a 1st class(international or domestic) a$$hole. The problem I had was that he deadbeated me on 5 auctions and then he also had the nerve to leave me a neg first!  Boy was I pissed!!!  :evil:   :evil:  :evil:    But anyway, up until this year, probably 30%-40% of the people that I have sold to were international, including several folks from this forum (killjoy, mbassoc2003, blackmoor, johnhuck, etc) as well as many others not on this forum, and never really had any more problems dealing with them than any of my American counterparts.  As a matter of fact, IMO international customers for the most part are usually easier to work with, more communicative and much less demanding.  :D     Now, so far this year, the action on my auctions from international bidders has decreased a bit, but in the long run I am sure it will probably even out . IMO, it would probably be wise to leave open your auctions to all comers(except for maybe ones that are furry and like M-bags :wink: ) and you'll find in the end that you will make a lot more money.  Just my .02


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Post Posted: Mon Feb 28, 2005 8:36 pm 
 

ya if you ship overseas I'd block couger 1st thing lol.  Hell I'd even be willing to use M-bags with the right person, like some of the guys from here I'd have no problem with it.

  

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Post Posted: Mon Feb 28, 2005 10:14 pm 
 

I buy from the US all the time now, living in Canada the shipping rates are not bad and the 20 -30% decline in the US dollar over the last year and a half makes it a buyers market.

Selling stuff is not so good now though for the exact same reason.


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Post Posted: Tue Mar 01, 2005 8:58 am 
 

I've bought quite a few items from the US, in fact all my 'rares' (Lost Tamoa; 3rd print Brown, B3 Orange etc).



A couple of things from the buyer's point of view.

1. I've had, I think 4 items go missing; 2 not sent, and 2 lost 'somewhere'. The items were insured and the funds refunded to me.

2. When surface mail says 6-8 weeks, read 3 months, putting it close to 'no-feedback time' :roll:

3. For the expensive goodies, Mr Taxman at the customs house just loves it. The actual cost from US is reasonable $US20odd, but it's the $AUD250 slug for a $US1,000 item that will kill you (including customs agent). 8O

The only way around it is to mark the actual price down (and subsequently the insured amount) even if it's marked as a gift, which opens up all sorts of ethical questions, and leaves the buyer open to loss if it goes missing.



I can say that I've never had any problem with any goods described and sent by an Acaeum member. :wink:



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Post Posted: Tue Mar 01, 2005 4:09 pm 
 

As a european buyer, i think the current rate exchange are quite good for those who use Euro... and even better for those who use Pounds (maybe i am wrong)... but are those people really belong to Europe  :wink:  :wink:  (Sorry for that guys, and pray for Wilkinson's return !).  Ops

I never had a problem with the international sellers registred here at acaeum, and the items always arrived in an excellent shape.

Well, my advice : as it is not really easy for me to wait for the end of the bids (in the middle of the night, or very very early) i do appreciate sellers who let some Buy It Now items : then, if i won only one bid instead of the 6 or 7 I was bidding for, I can BIN some stuff to make the shipping costs less expensive.

Think of that maybe, to reassure international customers.

  


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Post Posted: Tue Mar 01, 2005 6:35 pm 
 

I love youffie  :wink:

  

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Post Posted: Wed Mar 02, 2005 7:16 am 
 

draco76 wrote:I love youffie :wink:




Well honey, let's continue that conversation apart.  :oops:

And thanks again !

  

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Post Posted: Wed Mar 02, 2005 8:50 am 
 

bclarkie wrote:
killjoy32 wrote: ppl like draco76 and bclarkie etc are great as i know they are reliable and very easy to deal with - makes for a nice easy deal all round and i would certainly go back and get more.

Alan




Aww, Thanks Killjoy!! I really do try hard to please :D :D :D



draco76 wrote:Ya killjoy is a nice guy,




I agree totally. :wink:







awww shucks youre too kind :)



i like m-bags tho, for certain things... i think all methods of posting have their advantages and disadvantages really, but in the end, it IS nice to have a choice to a certain degree that the buyer AND the seller are both happy with. that way, you will always deal again.


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Post Posted: Wed Mar 02, 2005 1:46 pm 
 

I lov you to killjoy :P



your a sexy man  8O

  


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Post Posted: Wed Mar 02, 2005 4:49 pm 
 

lol this kinda reminds me whats going on with the $ and the pound......





Subject: Fluctuations



I had a bunch of Canadian dollars I needed to exchange so I went to the

currency exchange window at the local bank.



Short line... just one guy in front of me...



The guy in front of me was an Asian guy who was trying to exchange yen

for dollars and he was a little agitated... he asked the teller, "why it

change, yestoday I get two hunat dolla fo yen - today I get hunat

eighty? Why it change?"



The teller says, "fluctuations" (fluc-tu-ations)



The Asian guy says, "fluc you white guys too!

  
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