beyondthebreach wrote:Just emailed him . . . shipping is FREE for local pickup . . . Mapped out Johnstown, PA for the hell of it. I'd like to freakin' drive down there and pick everything up in person

Badmike wrote:Pay attention to the way she deflects blame, but then don't we all..?:

Badmike wrote:Just decided to look around on Ebay...saw the updated page for one of our friends, Tonya's Swap Shop, or other names it goes by courtesy of posters here...
  Well, anyway, seems like Christmas was a little hectic. The explanation, then the feedback replies, are hilarious. This is what happens when you "run" your own business but insulate yourself behind other people who basically do all your work for you, you don't know what's going on and so when something goes wrong you can't really handle it, and because you are not used to dealing with problems hands on you panic a little and way overreact when you deal with the public. Check out the explanation on her "About Me" page, then some funny feedback. Pay attention to the way she deflects blame, but then don't we all..?:

Tonya's Got a New Assistant!

On November 9th I lost my long-time assistant, Allan - who moved on to a bigger city, a new girlfriend and new job prospects - I will Miss you Allan! Now, I have Melissa helping me - Melissa is a college educated, single mom, who is fun, and funny, and friendly. A joy to work with! Yea!

We Did Have A Couple Problems!

I don't want to just blame the last guy here, but Allan left, and had some deals pending, lots of items listed, and put away incorrectly, and generally left a few messes that blew up in my face. (To be fair, he came in several times to help out after he quit, and did help me fix MANY problems). But, well, the ball was dropped a few times, and a few people left me negative, or neutral feedback. Some I deserved, some - well, I could have fixed if given the chance. Here is my "thing" - If we screw up, contact me and let me know, and don't be impatient - I attend college full time, and my assistant is pretty new - I will be handling complaints for a while, on my own, until she learns the ropes - so be patient. I will fix problems 90% of the time, and will make it up to you the other 10% of the time. If you get impatient and leave negative feedback before trying to work out the problem - well, that might effect my satisfaction, too.

the book i received was the wrong one....
Buyer  buhlig123 ( 19)  Jan-10-06 08:32 8736583840
Reply by tonyas-games: which you refused to return, wanting it & the other book too - greedy ain't ya?

 Item in good condition, delevery a little slow
Buyer  nyghtmyst ( 5 )  Jan-01-06 07:27 8729332832
Reply by tonyas-games: You ordered by MEDIA MAIL at Christmas time & surprised it's slow THAT IS STUPID

Paid on time, but is an impatient newby - be careful with this one.
Seller  tonyas-games ( 6509)  Jan-03-06 08:38 8729332832
Reply by nyghtmyst: Item was exactly as described, but shiping was prolonged nearly two weeks.  Jan-13-06 18:49
Follow-up by tonyas-games: Oh my god you are stupid - The mail was slow due to a holiday called "Christmas"  Feb-04-06 08:47


Mike B.

MShipley88 wrote:   This is a nice illustration of why it is important to be moderate in your online posts. Tonya lets her frustrations get in the way and calls her customers "stupid" for mildly criticizing her. In business it is far better to take your licks, apologize and try to make it right.

  Customers have a right to criticize. The idea that a seller is supposed to use their own feedback as extortion to silence criticism is outrageous to me. A seller should give me positive feedback as soon as I pay because that constitutes my part of the bargain. The burden to deliver falls more heavily on the seller and that is as it should be.

  I would also have been much more impressed if Tonya had not laid the blame off on "Allan" and even more impressed if she had not used his name. She must have been a bit pissed at him for leaving her with a bit of disorder to sort out. It would have been better to take responsibility as the business owner and just apologized to the customers and gone on. I could respect and trust a business owner (and...most importantly...purchased from them again) who has made mistakes but owns up to them and vows to do better.

  I have learned the hard way online that less is always more and more is almost always too much...unless you are giving praise or otherwise saying positive things.

  Read what you wrote, cringe and learn not to spout off so hard next time.

Mark  8)

Xaxaxe wrote:I just bumped up Cougie's bid a touch — man, I crack myself up. I suspect he's loaded up something like an $818 or $888 bid; he loves those symmetrical figures. If I knew for sure, I'd take him right up to his limit ... miserable thieving prick that he is, I wish I could do more.

bclarkie wrote:Over 250 items of 1 2 3 3 5 edition ultimate Book Lot | eBay