My Noble Knight experiences:

1)  Order used product:  Wrong edition and damaged by mishandling.

2)  Order new product:  No problem.


Depicting and listing the wrong edition of a collectible product is the rule rather than the exception at Noble Knight.

A typical mishandling error would be a product placed in a plastic bag with the cover bent, or (in the case of Wilderlands of High Fantasy) maps forced inside the front cover and then bagged, damaging the binding and the cover.

Those items I have ordered new have been on time and exactly as advertised.

Comparisons between Noble Knight and Troll and Toad are not accurate because Troll and Toad lists items they do not have in stock and/or just cannot bother to ship.

Troll and Toad will claim that an item is no longer in stock when they have multiple listings of the same item up on Ebay at that moment.  It's just easier to lie to customers than go look in a box out in the warehouse.  Once they've lied, they persist in that lie in the face of any contrary information.  They will persist even when the customer points out that the same item has just been relisted at a slightly higher price.

Noble Knight issues a store credit and moves on.

Hopefully the buyer of the "Fair" OCE (stock image of apparently SW copy) at $165 isn't going to be too disappointed...

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Must be (bad) luck of the draw.  I've dealt with NKG numerous times with out any issues.

I have purchased numerous items from NKG (direct from the store) over the last 2 years and mostly have had a good experience with both item descriptions and shipping, although the prices on their rarer items are high and in my last purchase one item did not match the description. The use of stock photos is annoying.

I avoid T&T now like the plague after a raft of issues with combined shipping (I sent a request 3 times, they did not reply and then opened a unpaid item case after 3 days!) and also poor descriptions.

Just lurking. But it seems reasonable that items should have the appropriate picture, or at least an acknowledgment in the description that it's a stock photo.

Hopefully this will be addressed going forward, particularly for the more expensive items.

Might as well add my two cents. I have only made a couple of purchases that were "vintage" items as opposed to new stock. Never an issue. New release items have been flawless.
I have not made any ebay purchases so I can't comment other than I wish they would just do it right, or evaluate their current methods and make some corrections.
NK carries all my new releases and even stocks reprints and I have to say they are professional and great to work with.

Gnat the Beggar wrote:
As big a seller as they are... how can they NOT afford a $60 Walmart Digital Camera?

At least with the $135 item you get a stock photo.  Albeit the wrong stock photo.



The $250 item gets a logo picture ....




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Improv wrote:yet the more expensive one is graded lower?  

Doesn't mean anything.  Could be as simple as an item is priced once, and not adjusted with the market (up or down).

I purchased many times from Nobleknight from 2009 to early 2011. I always had an excellent service: prompt and accurate answers to inquiries about item condition, immediate shipping, great packing: I often received items in better condition than expected, in comparison to T&T.

However, something has changed last year. I had a concern for each of my orders, mostly about condition: received two items stated as near mint, actually very good at best. I sent pictures and Aaron response was prompt and professional: got a discount for next purchase, he recognized the fault. I thought it was incidental. Nevertheless, same problem happened two more times later. I explained my concern, complaining politely about a problem concerning condition statement: Aaron said that no change was made in condition statement. Since that time (roughly around mid-2011), my trust in NBK is not the same as before. Last event was definitive about my feeling that something has changed in bad at NBK. I asked pictures for an expensive item, something about $300. Received a picture of quite low quality, and decided not to buy it. I asked later for another item, but never received any answer, after two emails. My feeling is that something has changed last year, Aaron did not recognize. Now, I buy only from time to time there. My main disappointment was in that Aaron did not seem very concerned when I explained to him that NBK could quickly lose confidence of some collectors like me. It was evidenced by several posts here last year. I told him that the subject began to be discussed among collectors, so he was aware of our concerns. I guess there was a change somewhere in his staff, surely in condition classification. Until last year, I was in contact with a certain Rick Lannert, trustworthy, prompt and accurate, and now? Who is in charge of condition classification and control?

NBK has lost a good part of my confidence…. and most of my money. I'm no more ready to receive an item in lower condition than stated. Nevertheless, I'm not ready to put NBK in the same basket as T&T which is definitively poor on all subjects. And I just hope NBK will again become what it has always been: one of the best RPG online shop. But I have to agree with some members here, something is not right for a while. And I'm now purchasing at NBK only from time to time.