<sigh>. Yeah, I gave up on NKG almost a year ago, due mostly to the sloppy grading standards. Almost every order I had placed for the previous year had something wrong with it: modules graded NM or NM- that were more like (the Acaeum's) Fine, magazines graded New that had extensive wear, etc. I've been tempted recently to try again, but I can't judge condition for myself using stock photos, and I just don't trust the skills of whoever (not Aaron, I think) is grading items these days.

Not to mention their prices, which were always on the high side, and have become outrageous.

Gnat the Beggar wrote:Very Fine my azz...  

I don't think he uses F or VF.. Excellent, perhaps?

if this had been an e-Bay listing I would have negged the hell out of them and one starred them as well.
No such avenue with the web site.

That's my other problem with NKG. Every time I complained about a problem, the response was simply to issue me a store credit, without asking if that's what I preferred (it so happens it wasn't ever what I preferred, a replacement or refund would have been in order in each case...). I have no idea whether I was dealing with Aaron himself or an employee in these cases. If I were to ever purchase something from them again, I would do it through eBay, just to have the options available through Buyer Protection and the Feedback system.

Might have been labeled as Excellent.

I have no issues with NKG.  I don't generally buy/trade for big ticket items from them, because their prices are (as a retailer) higher than I want to pay, but for regular items, I've never had a serious problem.  And minor problems were resolved immediately.

I don't go in with a shit attitude though.  If I have a question about an item, I ask, and I get an answer.  Pretty simple, really.

The only complaint I've ever voiced about NKG were their prices on the rarer items.  Everything else has been exemplary.  I've sent emails to them on a few occasions asking for additional information and photos and have always received a reply with what I wanted, usually within an hour.

mbassoc2003 wrote:I'd trust Aaron to be honest and upfront with me, but I wouldn't trust his monkeys any further than they could throw their own sh't.

I've never dealt with Aaron, only other employees, and I've always been treated honestly and with respect.

TheHistorian wrote:I don't go in with a shit attitude though.

Prufrock wrote:I've been very happy with NKG.  I've had problems but Aaron always corrected them quickly.

Some folks are just hard to please.  We have a Shady Sellers thread, I think we need a Shitty Customer one as well.

Martin

I thought we had a shitty customer thread, but I may just be thinking of the blocked bidder thread.

It took me a long time to use NK because I had a bad experience with Aaron as a customer of mine before he started NK. I haven't bought anything from NK in a year or so, but at that time the service and shipping werre excellent.

The main problem with NKG is clearly the lack of accurate descriptions. I have had several issues before deciding to avoid them. Few years ago, they were reliable and accurate. Since 2-3, even if you ask question about a product before buying it, you have some chances to receive an uncorrect item...

For example, they had a Swordbearer boxed set which was stated as FGU 3 books edition. I asked about it, thinking it could be the heritage version and not a FGU TWO books version. They replied that no, it is not the Heritage but the FGU, and with 3 books. Even if I am not sure this  version actually exists, Heroic Worlds mentions it does, so let's go to see, I ordered.
I received of course the heritage version. I contacted NKG and they told me that I ordered the Heritage version and that the listing clearly stated that it is the Heritage version. Of course, they removed the page with the box set I ordered. I copy/paste their answer about the question I asked before buying (in which they said it is not the heritage version). They replied that it still was my mistake, even when I sent a screen capture of the erased webpage...
So, clearly dishonest. I never had any refund for this box. I should have chargeback my credit card.
Oh and in the same order, I ordered the Broken Covenant of Calebais black 1st print cover and I received the 2nd colored cover print...

MetamorphosisSigma wrote:gamers (in my experience) make particularly bad managers.

A DM tries to place obstacles in the path of his players. If a manager subconsciously acts like a DM...

Hi,

I have noticed an increased tendency for a pic of a game on the NK website to be of the wrong item. Its usually of a diferent version.

Cheers,
KAL