***A Message To Our Users - PayPal Site Issues Resolved *** Date: 10/14/04 Time: 02:37:16 PM PDT Many of you have experienced problems using PayPal over the last few days. First we want to apologize for the way this has impacted your buying and selling activity and, for many of you, your businesses. As we communicated earlier, the recent problems accessing the site and using PayPal functions were the result of unforeseen problems with new code that was launched on Friday 10/8 to upgrade the site architecture. While account data and personal information were never compromised, many users experienced difficulties using the PayPal functions to perform payment and shipping activities. Technology teams from both PayPal and eBay worked around the clock to bring the service back to normal as soon as possible. PayPal functionality has been restored and PayPal users, on and off eBay, are able to resume normal trading activities. Going forward, our technical teams will continue to focus on ensuring that we provide the highest standard of reliability and safety on the PayPal platform. Thank you for your patience during this process. Providing outstanding service is our top priority at PayPal. Although we didn't meet your expectations -- or our own -- in the past few days, we look forward to the opportunity to regain your faith in our service. Sincerely,Meg Whitman, President and CEO eBayMatt Bannick, Senior Vice President, Global Online Payments, eBayand General Manager, PayPalMarty Abbott, Senior Vice President, Technology, eBay