TheHistorian wrote:The current block of new items (B1, I1, TM2, tourney TM2) have been slow to be delivered as well.

I want these items.  I want to support Pacesetter as much as any other OSR publisher who publishes cool stuff.  But Pacesetter is the slowest to get paid for products into my hands (and I'm not talking about shipping time variations based on Media vs. Priority Mail).

As I've said before, I do not have doubt that my items will arrive, but I do think the process should be smoother.

Obviously, you haven't dealt with Pied Piper, have you?!  

TheHistorian wrote:I didn't appreciate that new items smelled of smoke, if that's what you mean.  Glad that fulfillment shifted to NKG!

That's authentic RK cigarette smoke.  You can't get that anywhere else.  

Deogolf wrote:
Not exactly, but I was being a bit of a smart-ass on that one! No, Rob was extremely terrible with shipping, how they were shipped, and on communication. Numerous things were going on that could have been prevented, but c'est la vie.

As was I... but the smoke thing was, IMHO, incredibly unprofessional, and I'm happy that shouldn't be an issue any longer for future releases.

Despite statements that the items have been mailed I have still not received a tracking number or the items.   While I appreciate the fact that pacesetter is a small company having to wait 1 month for your order is to long.  

I've opened a dispute with paypal for non-delivery of items.

bbarsh wrote:
I offered you that and you said don't worry about. I think I even offer or sent a refund. No problem sending one, but crap this could have been done months ago.
Going out Monday.

Which Monday? I still haven't received it. Please advise.

bbarsh wrote:Been out of town for work. It is sitting in my den. Driving home today. It will go out in the morning with a giant backer board inside. Thought I had a mint one extra, but I had to dig one up.

Well, my address changes as of the 15th, so I'll need to PM you with the new one...

stephenf wrote:I'm sorry John, I don't understand why that's directed at me.

Probably because we really dont need the play-by-play of your dealings with Pacesetter and Paypal.  You have already made your statement about having a problem.  Why do we need to hear about anything else except the resolution?

stephenf wrote:If Bill is trying to grow his customer base he's not helping himself.

I dont really need to take up for Bill.  He can do that himself.  But most of the people that order from Bill have zero problems.  It is unfortunate that there are some that seem to have exceptional issues with getting their product.  I can understand people getting upset when they ordered their items six months ago and still havent received them yet (and havent been told why) while others are sitting in their favorite chair reading it.  Bill is not Paizo, Goodman Games or Noble Knight.  He is a one man show and although he obviously has some customer service problems to iron out, I know that if I put in an order for his product, I have faith that I will get it.  I guess my point is I dont mind even a significant delay if he is out of town for work (which he is most of the time).  Maybe I am just more patient than most.  I never got upset with Pied Piper, Arc Dream (Delta Green: T.O.O.?  Two year wait), or Brave Halfling (still no updates on when Delving Deeper or X-Plorers are shipping).

I am just bothered by this thread altogether.  Since Bill is an Acaeum member and his website doesnt have its own forum and his email response is spotty, the complaints get dumped here which in my opinion is ridiculous.  If you had a problem with your Pizza Hut order and your delivery person was an Acaeum member, would you lodge your complaints here and expect any kind of resolution?  I can understand using the thread to vent frustration, but this has gone beyond that now.  

Oh, and if any of you said yes to that last question you are a goddamned asshat.

faro wrote:For the same reason that community members post updates on non-delivery and other problems with eBay sellers where these remain ongoing issues? No favors for Acaeum members.

The easiest way to put this thread to rest is to resolve the delivery issues. Simple as.

But most people post their complaint and the Ebay seller ID and then are done with it.  In a small percentage of cases (Grodog and the Woody for one) it becomes a string of posts with updates that most Acaeum members actually care about.

I dont have any problems with bashing on an Acaeum member if the bashing is warranted.  Otherwise I would have posted the same in the previous thread about Bill from a few years ago.

But this is still The Acaeum, not the Pacesetter Games complaint box.  It simply doesnt make sense to keep complaining about the same thing here.